Christine Wiehle
Antioch,TN
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business related activities that promote and value life.
Background in transforming lives through compassionate care during and after crisis.
Experienced in public speaking and working one on one with clients and advocating for families.
Hardworking and passionate. Ready to help families and work together with the LUOA Team in achieving their vision to train up champions!
Overview
9
9
years of professional experience
Work History
Student Accounts - Embedded Representative
Liberty University
Lynchburg, Virginia
07.2024 - Current
- Demonstrate exceptional service skills by going above and beyond to satisfy LUOA parents/students on phone and via email.
- Participate in training sessions designed to improve overall job performance.
- Facilitate communication between departments to enhance information flow and procedures/policies.
- Answer phone calls and direct them to appropriate department.
- Collaborate with colleagues in other departments to ensure that all customer needs were met effectively.
- Apply financial holds, send emails, and process decline payments by due date.
- Assist students with successfully completing Financial Check In on time and helping build their independence and confidence to overcome barriers in the process.
- Maintain accurate records in spacement.
- Use CRM, Apex, Banner, Staff App and other software when needed.
- Implement systems to ease work load for our team during peak email and call volume times.
- Demonstrate strong problem solving skills when faced with challenging situations or complex inquiries from LUOA parent/students and co-workers.
Recovery Agent I
Liberty University
Lynchburg, VA
03.2023 - Current
- Answer all student inquiries by establishing positive relationship and providing excellent service with each student
- Ask for help and reach out to team leads, and leadership when additional support is needed on a student account
- Contact students via phone, and/or email daily to promptly collect decline payment drafts that had not previously processed and process payments on Touchnet
- Effectively communicate and collect past due balances with students and their parents by resolving these outstanding balances in the form of a one-time web payment, setting up a payment plan, or discussing balance resolutions
- Work daily with Accounts Recovery Team and Accounts Recovery Leadership to ensure proper resolve of outstanding balances and to provide accurate information to the students
- Set up payment plans with students and guide them through Financial Check In steps as needed
- Work independently to complete all tasks on my portfolio while also engaging in devotionals, huddles, and chats to stay connected with our team
- Pray for students and families in need
Founder
One Heart Ministries MN
Bethel, MN
06.2016 - Current
- Created organization's mission and vision statements
- Maintained strict client confidentiality in person, telephone, and email interactions to steward the lives I ministered to
- Supported individuals with legal, physical, financial, and mental health concerns in dealing with routine needs and complex problems
- Worked with clients to improve life choices, and to help them maximize benefit of programs and resources available
- Raised awareness, funds, and partnered with local and non local churches, organizations, and ministries that stand for life and stand in the gap and with families in crisis
Education
Certificate in Christian Psychotherapy - Chaplaincy
Power House Ministries/Anchor of The Soul
Nashville, TN11-2023
New Testament Church Leadership -
Christ For The Nations Bible Institute
Dallas, TX12-2014
Bachelor of Arts - Psychology/Child Psychology Minor
University of Minnesota - Twin Cities
Minneapolis, MN08-2005
Skills
- Strategic Vision
- Team Leadership
- Strategic Partnership
- Adaptable and Flexible
- Character Building
- Results Oriented
- Client Representation
- Networking
- Analytical and Critical Thinker
Timeline
Student Accounts - Embedded Representative
Liberty University
07.2024 - Current
Recovery Agent I
Liberty University
03.2023 - Current
Founder
One Heart Ministries MN
06.2016 - Current
Certificate in Christian Psychotherapy - Chaplaincy
Power House Ministries/Anchor of The Soul
New Testament Church Leadership -
Christ For The Nations Bible Institute
Bachelor of Arts - Psychology/Child Psychology Minor
University of Minnesota - Twin Cities