Christine Williams
Garland
Summary
With a track record of contributing effectively to a team with a strong focus on team collaboration, adapting to change, and a thorough awareness of both customer and organizational demands to achieve results. Knowledge of maintaining data integrity and confidentiality while supporting team objectives.
I am seeking a position where I can use my many years of experience in customer service, banking, mutual funds, and/or mail operations to perform the job with a passion for an industry.
Overview
36
36
years of professional experience
Work History
Document Imaging Clerk
Raytheon
12.2024 - Current
- Remove files from boxes and binders
- Remove staples and paperclips
- Scan physical documents into a digital library
- Transfer digital files into the ICMS processing system
- Review documents for scanning accuracy
- Maintained accurate records of scanned documents, enabling easy tracking and retrieval when necessary.
- Reduced errors in document storage by meticulously verifying scanned images against original hard copies.
Associate Operations Processor
Wells Fargo
08.2024 - 11.2024
- Perform general clerical operations tasks that are routine in nature receiving
- Receive, log, batch, and distributing work
- Batching currency and deposits, moving coin and retaining procedures
- Prepare and distribute incoming and outgoing mail
- Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
- Work under close supervision following established procedures
- Cash handling and reporting
Mail Clerk
Aerotek/Burns & McDonnell
10.2020 - 06.2024
- Company Overview: Kansas City, MO
- Provide excellent customer service and attention by email, face-to-face, or phone
- Improve operations by working with team members and customers to find workable solutions
- Record all incoming mail, parcels, and data entered into the company database
- Perform an inventory of mailroom supplies and record counts
- Assist the marketing department by packing promotional items for mailing
- Sort mail and parcels for delivery to various departments, placing mail into appropriate mail slots with high levels of accuracy
- Weigh letters and packages and calculate costs based on classification, weight, and destination
- Kansas City, MO
General Clerk I Contractor- Part-time
Brillient Corporation/Contractor Division of Homeland Security
03.2022 - 10.2022
- Company Overview: Lee's Summit, MO
- Converted paper documents into digital image files using document scanning software
- Assisted with record management system implementation and maintenance to streamline operations
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations
- Utilized document imaging software to index, store, and retrieve records
- Maintained records' accuracy by verifying the accuracy of data in records by identifying and resolving discrepancies
- Generated reports from database systems to track records
- Archived and disposed of documents according to established policies
- Followed security protocols to protect sensitive and proprietary information
- Compiled, sorted, and filed a high volume of documents
- Classified files based on source, type, or other details
- Followed up with staff regarding missing or needed information and compiled retrieved information into files
- Daily multi-screen processing
- Met monthly stats for an incentive program
- Lee's Summit, MO
Mail Carrier I
University of Missouri
10.2019 - 03.2020
- Company Overview: Kansas City, MO
- Collected mail from various postal services
- Sorted, delivered, and collected mail from departments throughout the campus and departments located off campus
- Obtained signatures for certified, priority mail and mail delivered by UPS
- Provided excellent service and attention to customers face-to-face, via email, or through phone conversations
- Improved operations by working with team members, faculty, and customers to find solutions for process improvements
- Updated department changes to help train new employees
- Worked closely with team members to deliver project requirements and develop solutions to meet deadlines
- Kansas City, MO
Remittance Processor II – Wholesale Lockbox
Commerce Bank
08.2015 - 10.2019
- Company Overview: Kansas City, MO
- Daily processing of account receivables while maintaining high standards for production and quality
- Checked the accuracy and integrity of files and resolved errors
- Assisted with opening mail for data entry processing
- Apply customer rules to perform desk-related duties, including credit card processing, pulling rejected work, labeling processed work, responding to emails, etc
- Apply extraction, packaging, capture, and customer rules while processing items
- Assisted the Project Team with improving daily processes with the new Open-Text processing system
- Researched and resolved customer issues within deadlines
- Customer service with fraud detection
- Assisted in training of new employees
- Met monthly stats with a focus on no errors
- Multi-screen processing
- Kansas City, MO
Processor
Adecco Staffing/AIG
08.2014 - 04.2015
- Company Overview: Overland Park, KS
- Prepared workmen's compensation files for Attorneys
- Copied, logged, redacted, and scanned supporting documentation
- Verified data integrity and accuracy
- Researched and updated all required materials needed for clients
- Analyzed departmental documents for appropriate distribution and filing
- Overland Park, KS
Transaction Team Senior Processor I
American Century Investments/JPMorgan Chase Retirement Plan Services
08.1989 - 08.2014
- Company Overview: Kansas City, MO
- Assisted with updating manuals and required material for process improvement and offered actionable solutions to correct recurring issues
- Responded to participants' requests via telephone, fax, email, and scanned documentation
- Worked with various departments while facilitating transactions
- Subject Matter Expert in coaching and mentoring less tenured team members
- Answered clients' questions about the purposes and details of financial plans and documented the types of transactions that should be processed for clients
- I demonstrated strong customer service skills, multitasking ability, and an excellent working knowledge of the company's software
- Quality control operations include reviewing mutual fund transactions such as new accounts, redemptions, purchases, exchange of shares between funds, and transfers to different custodians and accounts
- Trained new team members on applying due diligence procedures and regulatory mandates
- Always maintained friendly and professional client interactions
- Developed and maintained positive customer relations and coordinated with team members to handle requests and questions appropriately
- Researched relevant resources to assist members, identified member representation needs, and troubleshot the following steps to provide optimal support for members
- Kansas City, MO
Education
High school Diploma -
Lincoln College Preparatory Academy
Kansas City, MO01.1985
Skills
- Customer Service
- Multi-tasking
- Outlook
- Word
- Excel
- Attention to detail
- Effective written communication
- Effective verbal communication
- Data Entry
- Mentoring
- Remote Access
- Deadline oriented
- Scanner operation
- File management
Timeline
Document Imaging Clerk
Raytheon
12.2024 - Current
Associate Operations Processor
Wells Fargo
08.2024 - 11.2024
General Clerk I Contractor- Part-time
Brillient Corporation/Contractor Division of Homeland Security
03.2022 - 10.2022
Mail Clerk
Aerotek/Burns & McDonnell
10.2020 - 06.2024
Mail Carrier I
University of Missouri
10.2019 - 03.2020
Remittance Processor II – Wholesale Lockbox
Commerce Bank
08.2015 - 10.2019
Processor
Adecco Staffing/AIG
08.2014 - 04.2015
Transaction Team Senior Processor I
American Century Investments/JPMorgan Chase Retirement Plan Services
08.1989 - 08.2014
High school Diploma -
Lincoln College Preparatory Academy
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