MONICA JENKINS
London
Summary
Detail-oriented Grants and Contracts Manager with a background in compliance-driven documentation and financial workflows. Experienced in organizing program documentation for audit-ready submissions and familiar with NetSuite for transaction management. Strong organizational skills and effective cross-functional communication enhance support for pre- and post-award grant administration and reporting.
Overview
28
28
years of professional experience
Work History
Document Imaging Clerk
Exela Technologies
London
12.2024 - 03.2026
- Operated high-speed document scanners to process large volumes of documents into electronic formats.
- Implemented automated data entry procedures and optimized scanning processes using imaging devices and document imaging software.
- Resolved complex issues in document imaging operations under tight deadlines, maintaining workflow continuity.
- Ensured compliance with laws regarding privacy and security standards while handling confidential information.
- Identified and classified documents and other electronic content according to characteristics such as security level, function, and metadata.
- Organized physical records for scanning by efficiently removing staples and paperclips to ensure smooth processing.
- Prepared and recorded changes to official documents and confirmed changes with legal and compliance management staff, including enterprise-wide records management staff.
Elderly Caregiver
CVADD-London, KY
London
04.2021 - 07.2024
- Provided compassionate support for individuals with dementia, enhancing their quality of life in a residential setting.
- Delivered specialized support to individuals with Alzheimer's, fostering a safe and comfortable environment.
- Care plan development
- Care plan assessment
- Coordinated medical appointments to ensure timely access to healthcare services for clients.
- Medication administration
- Post operative care
- First aid and safety
Elderly Caregiver
Qualla Care
Robbinsville
01.2009 - 04.2012
- Delivered compassionate care to elderly clients through medication administration and personal hygiene support.
- Administered medications while monitoring prescribed pills and supplements.
- Maintained accurate records of medical information and treatments, ensuring timely updates on changes in patient condition.
- Monitored vital signs and medication to support healthcare teams in delivering effective patient care.
- Assisted residents with bathing and dressing to fulfill their personal care requirements.
- Maintained accurate documentation of client care and treatment.
- Collaborated with physicians, nurses, and other healthcare professionals to coordinate comprehensive care for clients.
- Responded to medical emergencies and administered first aid.
- Evaluated client's needs to plan for continuing services.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided transportation for appointments and other outings.
- Acted promptly to address customer inquiries and effectively resolve issues.
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
Order Entry/Sales/Customer Support
Royal Oak Charcoal
Roswell
03.2004 - 02.2007
- Verified product availability, pricing, and shipping information prior to order entry.
- Resolved order discrepancies for customers promptly, enhancing satisfaction and trust.
- Communicated with suppliers to confirm order details and delivery timelines.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Built and maintained relationships with existing customers, fostering loyalty and encouraging repeat business.
- Developed detailed reports on customer feedback, providing insights for management decisions.
- Monitored inventory levels and placed reorder requests.
Receptionist/Front Office
Carroll & Company, CPA's
Cumming
01.2001 - 03.2004
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Answered questions about organization and provided callers with address, directions, and other information.
- Managed administrative tasks, including filing documents and copying materials, to ensure efficient office operations.
- Facilitated resolution of customer complaints and disputes, enhancing client satisfaction.
- Delivered typing, word processing, and clerical support while contributing to special projects.
Accounts Payable
Interstate Telecommunications
Cumming
07.1998 - 11.2001
- Executed daily accounts payable transactions, including invoice entry, check runs, and vendor maintenance, ensuring timely processing.
- Prepared batches of accounts payable invoices for accurate data entry.
- Processed weekly check runs for multiple accounts payable vendors.
- Utilized QuickBooks software to manage accounts payable, accounts receivable, payroll, and general ledger activities.
- Reconciled accounts payable and receivable statements on a monthly basis.
- Managed a team of 10 data entry clerks, providing guidance and support.
- Resolved discrepancies between source documents and recorded entries in databases, enhancing data accuracy.
Education
Master of Science (M.S.) - Health and Human Performance
University of the Cumberlands
Williamsburg, KY, US11-2025
Bachelor of Science (B.S.) - Public Health
University of the Cumberlands
Williamsburg, KY, US06-2024
Associates - Public Health
University of the Cumberlands
Williamsburg, Kentucky, US06-2022
Skills
- Document classification
- Records management
- Document processing
- Image processing
- Software proficiency
- Data analysis
- Client interactions
- Written communication
Additional Information
The extensive gap in work history was due to my mother becoming very sick and needing around the clock care. She had no one to care for her and I felt that the responsibility should be mine. From 2012 until 2019 I was unable to work outside of the home.
References
References available upon request
Timeline
Document Imaging Clerk
Exela Technologies
12.2024 - 03.2026
Elderly Caregiver
CVADD-London, KY
04.2021 - 07.2024
Elderly Caregiver
Qualla Care
01.2009 - 04.2012
Order Entry/Sales/Customer Support
Royal Oak Charcoal
03.2004 - 02.2007
Receptionist/Front Office
Carroll & Company, CPA's
01.2001 - 03.2004
Accounts Payable
Interstate Telecommunications
07.1998 - 11.2001
Master of Science (M.S.) - Health and Human Performance
University of the Cumberlands
Bachelor of Science (B.S.) - Public Health
University of the Cumberlands
Associates - Public Health
University of the Cumberlands