Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Walton

Salem,OR

Summary

Resourceful professional in document management, known for high productivity and efficient task completion. Possess specialized skills in electronic records management, information governance, and digital preservation strategies. Excel in organization, communication, and problem-solving to enhance operational efficiency and data integrity.

Overview

10
10
years of professional experience

Work History

Document Imaging Specialist

SAIF
Salem, OR
08.2023 - Current
  • Scanning documents
  • Naming documents correctly in faxes and indexing.
  • Prepping batches to scan.
  • Searching documents.

Customer Service Representative

Willamette Valley Hospice
Salem, Oregon
10.2019 - 08.2023
  • Answer telephone calls
  • Give prompt and correct information to callers.
  • Setting up IDG meetings to discuss patient care.
  • Documented patient and family phone calls accurately in their charts.
  • Maintained compliance with HIPAA with record requests and phone calls.
  • Process record requests.

CSR 2

Tmoblie
Salem, Oregon
08.2014 - 10.2016
  • Answer telephone calls.
  • Answered questions about customer accounts.
  • Right fit products and services to their account.
  • Try to retain customers.
  • Help with basic troubleshooting.

Education

High School Diploma -

McKay High School
Salem, Oregon
05-2004

Skills

  • Deadline management
  • Multi line telephone experience
  • Basic troubleshooting/tech help
  • Attention to detail
  • Adaptable
  • Great at individual work, also works well with a team
  • Document retention
  • File conversion
  • Document management
  • Document organization
  • Records management
  • Policy compliance
  • Document imaging systems
  • Indexing documents
  • Image processing
  • Document classification

Timeline

Document Imaging Specialist

SAIF
08.2023 - Current

Customer Service Representative

Willamette Valley Hospice
10.2019 - 08.2023

CSR 2

Tmoblie
08.2014 - 10.2016

High School Diploma -

McKay High School

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Melissa Walton