Maha Muhammed
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Document Imaging Specialist
Deseret Mutual Benefit Administrators
01.2023 - Current
- Detail-oriented Document Imaging Specialist with a proven track record of managing and organizing electronic documents efficiently
- Skilled in utilizing document management systems to improve workflow processes and ensure accuracy
- Seeking to leverage and expertise in document imaging to contribute to a dynamic organization's success.
- Organized critical information and data, reducing paper waste by80%.
Digital Support Specialist
Morgan Stanley
10.2022 - 12.2022
- Manage daily volume of inbound calls from participants, providing world-class customer service to both internal and external clients in all interactions
- Strengthen and enhance existing client relationships through the processing of client requests, timely resolving of client inquiries, and making sure key client information and documentation are up to date
- Conduct outreach to maintain strong relationships with client base and identify Firm services and solutions, such as digital, online access, and cash management offerings, that support clients' needs
- Identify opportunities to deepen relationships through areferral-based model; balance efficient issue resolution with discovery conversations to identify opportunities for strengthening client relationships
- Apply Firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity
- Recognize and mitigate risk, ensure a deep understanding of and adherence to all policies and procedures; uphold requirements of the Quality Assurance guidelines.
Medical Assistant - Site Lead
OnPoint Testing
11.2021 - 07.2022
- Performed Rapid Antigen, Spit PCR, and LAMP Rapid PCR tests
- Reported daily and weekly inventory
- Help train new hires and employees on new procedures
- Experience using DSLabs and Healthtracks
- Sanitize worksheet after each client; disinfect workspace at the end of the testing session; dispose of hazardous waste and store supplies.
Apple Card Specialist - Fraud Department
Goldman Sachs
07.2021 - 10.2021
- Placed appropriate hold on accounts deemed to have fraudulent activity
- Track and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirement
- Assist in identifying and developing process enhancements to maximize the efficiency of fraud detection activities as required
- Identify risk and prevent loss from fraud reports, referrals from fraud email boxes, and return items (multiple sources/platforms)
- Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires
- Run and review pro-active risk reports, conduct research using third-party data sources to validate monetary and non-monetary transaction
- Review established detection system-generated alerts to identify fraudulent activity related to the merchant, check ACH, wire, digital banking, and account openings
- Handled inbound chats as well as inbound/outbound calls from customers regarding their account
- Account management, basic Apple Card information, setting up payments, processing Identity theft, etc
- Trained in verifying customers using LexisNexis as a PII
- Able to review customers' applications/account to see if they are High risk
- Have helped customers regarding transaction disputes
- Worked back office of the fraud department to qualify disputes and to send them to MasterCard.
Patient Service Representative
Sutter Health
03.2021 - 05.2021
- Handle inbound calls from patients regarding scheduling an appointment of the COVID-19 Vaccine
- Verified patients insurance
- Help register patients into the Epic software system
- Handled patients charts
- Verifying patients identity.
Nursing Aide
Sandy Health & Rehab
09.2019 - 12.2019
- Follow facility policy and procedures for admission, discharge and transfer
- Actively listens to residents/patient family concerns and report problems to registered nurse
- Assists with physical therapy, ileostomy care, colostomy care, drainage care, drainage tubes, and dressing change
- Formulates effective working relationships with all health care team members, patients and families
- Demonstrates applied knowledge base in providing patient care
- Assist with restorative care.
Education
No Degree - Biology
University of Houston
Houston, TXHigh school diploma -
Woods Cross High School
Woods Cross, UT03.2020
High School Diploma -
Mayde Creek High School
Houston, TX03.2018
Skills
- Patient and Environmental Safety
- Proficient in basic skills of Patient care
- Vital Signs and Patient Observation
- Knowledgeable in Medical Terminology
- HIPAA and Patient Privacy
- Understanding of common disorders
- Record-keeping
- EMR
- Excellent communication skills
- Knowledge of Microsoft Office, Excel, and Word
- Type 50 WPM
- Telecommunications knowledge
- Lexis-Nexus
- ACH
- Strong decision-making skill
- Knowledge of various Operating Systems
- R
- Epic
- Cash handling (1 year)
- LAMP Stack
- Document Scanning
- Document Management
- Compliance understanding
- Records Management
- Indexing Documents
- File conversion
- Proficient in Microsoft Office
- Recordkeeping skills
- Data logging
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Reliable team player
- Appointment Setting
- Insurance Verification
- Medical Records Management
- Patient Care Coordination
- Patient Flow Management
- Sterilization techniques
- Technical communication
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Patient greeting
- Data entry proficiency
- Document filing
- Healthcare industry understanding
- Bookkeeping Support
Certification
- BLS Certification
- CPR Certification
- Data Science: R Basics, 07/01/22
- Microsoft Office Specialist
- Data Science : Visualization, 08/01/22
- Data Science : Probability, 10/01/22
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Document Imaging Specialist
Deseret Mutual Benefit Administrators
01.2023 - Current
Digital Support Specialist
Morgan Stanley
10.2022 - 12.2022
Medical Assistant - Site Lead
OnPoint Testing
11.2021 - 07.2022
Apple Card Specialist - Fraud Department
Goldman Sachs
07.2021 - 10.2021
Patient Service Representative
Sutter Health
03.2021 - 05.2021
Nursing Aide
Sandy Health & Rehab
09.2019 - 12.2019
No Degree - Biology
University of Houston
High school diploma -
Woods Cross High School
High School Diploma -
Mayde Creek High School
- BLS Certification
- CPR Certification
- Data Science: R Basics, 07/01/22
- Microsoft Office Specialist
- Data Science : Visualization, 08/01/22
- Data Science : Probability, 10/01/22
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