Hazel Yulan
Davenport
Summary
Detail-oriented H.I.M Specialist with strong interpersonal skills and a commitment to quality. Proven adaptability to evolving procedures and team dynamics, driving organizational success. Focused on leveraging expertise to enhance knowledge while contributing to team growth and operational efficiency.
Overview
8
8
years of professional experience
Work History
Document Imaging Specialist
Advent Health Celebration
Kissimmee
03.2024 - Current
- Prepared patient documents for efficient retrieval and storage, within HIPAA compliance.
- Processing of discharge batches by scanning and indexing documents onto Epic Media Manager and OnBase software
- Reviewed images for quality assurance before finalizing digital records.
- Trained new employees on document imaging procedures and best practices.
Patient Care Technician
Advent Health Kissimmee
Kissimmee
08.2021 - 02.2024
- Obtained patient vital signs and reported results to designated nurse to identify changes from prior measurements.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Collected Lab work for patients under nurse's supervision.
- Completed EKG exams necessary for patients.
Timeshare Member Services Agent
Exploria Resorts
Clermont
06.2019 - 06.2021
- Assisting Timeshare owners over the phone with navigating their online accounts, while informing them of their current benefits.
- Navigating Timeshare contracts in database while ensuring all information is correct.
- Working in a high speed environment, efficiently answering over 50 calls per day.
- Completion of Estoppel requests while communicating with Title transfer companies.
Front Desk Receptionist
Diamond Resorts International
Orlando
04.2018 - 06.2019
- Ensured proper standards of hospitality were provided to all members or guests on property and via telephone.
- Daily Front Desk related functions such as reservations, check in and check out of guests, members or owners.
- Promptly managed complaints and concerns with positive attitude and rectified issues to complete satisfaction.
Education
Certificate - Medical Billing And Coding Fundamentals
Coursera
10.2025
Certified Nursing Assistant License -
American Vocation Academy
Kissimmee, FL11-2023
Associates Degree - Liberal Arts And General Studies, Criminal Justice
Valencia College
Kissimmee, FL07-2020
High School Diploma -
Lake Region High School
Eagle Lake, FL01-2013
Skills
- Electronic medical records
- Records management
- Quality assurance
- Problem Solving
- Patient care knowledge
- Adaptability
- Leadership
- Empathy and Compassionate Care
Languages
Spanish, Bilingual
Timeline
Document Imaging Specialist
Advent Health Celebration
03.2024 - Current
Patient Care Technician
Advent Health Kissimmee
08.2021 - 02.2024
Timeshare Member Services Agent
Exploria Resorts
06.2019 - 06.2021
Front Desk Receptionist
Diamond Resorts International
04.2018 - 06.2019
Certificate - Medical Billing And Coding Fundamentals
Coursera
Certified Nursing Assistant License -
American Vocation Academy
Associates Degree - Liberal Arts And General Studies, Criminal Justice
Valencia College
High School Diploma -
Lake Region High School