Hazel Yulan
Davenport
Summary
Detail-oriented H.I.M Specialist with strong interpersonal skills and a commitment to quality assurance. Proven adaptability to evolving procedures and team dynamics, driving organizational success. Focused on leveraging expertise to enhance knowledge while contributing to team growth and operational efficiency.
Overview
8
8
years of professional experience
Work History
Document Imaging Specialist
AdventHealth Orlando/Celebration- Central Florida Division
Orlando, FL
03.2024 - Current
- Processing of discharge patient charts by scanning and indexing documents onto Epic Media Manager and OnBase software
- Verified accuracy during document processing workflows to ensure quality compliance.
- Reduced processing time by accurately indexing, and maintaining records in a timely and efficient manner.
- Processed inpatient live documents at the time of patient hospitalization in real time.
Patient Care Technician
AdventHealth Kissimmee
Kissimmee, FL
07.2021 - 02.2024
- Obtained patient vital signs and reported results to designated nurse to identify changes from prior measurements.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Collected Lab work for patients under nurse's supervision.
- Completed EKG exams necessary for patients.
Timeshare Member Services Agent
Exploria Resorts
Clermont, FL
05.2019 - 05.2021
- Assisting Timeshare owners over the phone with navigating their online accounts, while informing them of their current benefits.
- Navigating Timeshare contracts in database while ensuring all information is correct.
- Working in a high speed environment, efficiently answering over 50 calls per day.
- Completion of Estoppel requests while communicating with Title transfer companies.
Front Desk Receptionist
Diamond Resorts International
Orlando, FL
03.2018 - 05.2019
- Ensured proper standards of hospitality were provided to all members or guests on property and via telephone.
- Daily Front Desk related functions such as reservations, check in and check out of guests, members or owners.
- Promptly managed complaints and concerns with positive attitude and rectified issues to complete satisfaction.
Education
Certificate - Medical Billing And Coding Fundamentals
Coursera
10-2025
Certified Nursing Assistant License -
American Vocational Academy
Kissimmee, FL11-2023
Associates Degree - Liberal Arts And General Studies, Criminal Justice
Valencia College
Kissimmee, FL07-2020
High School Diploma -
Lake Region High School
Eagle Lake, FL01-2013
Skills
- Electronic Medical Records Education
- Records Management
- Quality Assurance
- Problem Solving
- Patient care
- Adaptability
- Leadership
- Empathy and Compassionate Care
Languages
Spanish
Timeline
Document Imaging Specialist
AdventHealth Orlando/Celebration- Central Florida Division
03.2024 - Current
Patient Care Technician
AdventHealth Kissimmee
07.2021 - 02.2024
Timeshare Member Services Agent
Exploria Resorts
05.2019 - 05.2021
Front Desk Receptionist
Diamond Resorts International
03.2018 - 05.2019
Associates Degree - Liberal Arts And General Studies, Criminal Justice
Valencia College
High School Diploma -
Lake Region High School
Certificate - Medical Billing And Coding Fundamentals
Coursera
Certified Nursing Assistant License -
American Vocational Academy