Karen Mugalu
Cartersville,GA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years.
Overview
10
10
years of professional experience
Work History
Document Imaging Specialist
AdventHealth Redmond
01.2023 - 04.2023
- Initiate and compile the reports needed to account & reconcile for all medical records and documentation to ensure the integrity of the medical records
- Preform document imaging duties at an established production rate and meet quality expectation to ensure the integrity of the legal health record
- Collects and secures the discharged medical records for all nursing units and outpatient ancillary areas on site at each facility
- Manage, retrieve and import medical record documentation from internal and external web based or computer-based programs ensuring that record retention guidelines are met
- Reconciles all medical record documentation, paper and electronic to account or documentation received
- Prepares, indexed and scans medical record documentation according to specifications with high degree of accuracy and quality.
- Safely operated tape drives, CDs and software.
- Organized critical information and data, reducing paper waste 20%
- Labeled and shipped records to cold storage facilities as per personnel requests.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Managed file archival and information retrievals.
Administrative Specialist Hospice
AdventHealth Hospital System
06.2021 - 12.2022
- Inpatient Unit
- Provides general administrative support to the assigned department on a daily basis
- Updates department resources (i.e., Map of geographic area, team lists, clinical events such as new admissions or discharges, etc.)
- Prepare paperwork for department or team meetings
- Assists manager with department schedule, as needed
- Acts as a scheduler and prepares schedule or calendar for manager, team members, etc
- Assist manager with timekeeper and payroll duties for department team members, as necessary.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
Pharma Project Liaison
BioPlus Specialty Pharmacy
03.2016 - 02.2021
- Assist in auditing pharma brand programs to ensure we are following the contractual processes, such as meeting specific referral processing timelines, utilizing the proper progress notes, entering appropriate program patient ID#s, etc
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Achieve weekly goals in pertaining to the assigned brand programs and the contractual metrics in order to help support in achieving contractual services
- Educate patients on Pharma programs and attempt to enroll the patient or warm transfer the patients to the hub as indicated in the program SOP
- Identify program trends which may need to be communicated with the Pharma Account Manager to then discuss with the manufacturer
- Keep track of patients related to a Pharma Program in order to expedite the Time to Ship
- Troubleshoot any Pharma Program patient issues to expedite the patient shipments,
- Document all communication regarding patient communications related to a brand program.
Therapy Administrative Assistant
UCP of Central Florida
Orlando, Fl
2014.03 - 2014.05
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
Business Office Specialist
Lakeside Behavioral Healthcare
Orlando, FL
06.2013 - 10.2013
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
Education
Associate of Arts Degree -
Seminole State College of Florida
Sanford, FL04.2012
Skills
- Knowledge of HIPAA Regulations
- Patient Scheduling
- Insurance Verification
- Patient Confidentiality
- Company Standards
- Customer Satisfaction
- Data Verification
- Electronic Filing System
- Critical Thinking
- Document Imaging Systems
- Document Archiving
Timeline
Document Imaging Specialist
AdventHealth Redmond
01.2023 - 04.2023
Administrative Specialist Hospice
AdventHealth Hospital System
06.2021 - 12.2022
Pharma Project Liaison
BioPlus Specialty Pharmacy
03.2016 - 02.2021
Therapy Administrative Assistant
UCP of Central Florida
2014.03 - 2014.05
Business Office Specialist
Lakeside Behavioral Healthcare
06.2013 - 10.2013
Associate of Arts Degree -
Seminole State College of Florida
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