CHRISTINE WILSON
Casa Of Liberty/chambers Counties
Annville,KY
22
years of professional experience
Provided technically focused and call center based customer support, in office medical care, clinical testing support as well as patient and child advocacy with an effective under-pressure working style and consistent professionalism.
Work History
Court Appointed Special Advocate
1 Year 8 Months- Delivered friendly service and offered expert support in every interaction.
- Conducted interviews with parents, foster parents, school officials and other individuals to better understand client's needs.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
- Observed strict security measures to keep all case information confidential.
- Provided assessments and made recommendations to court.
- Testified in court and provided voice for severely abused and neglected children.
- Researched each client's case to become familiarized with his or her background by carefully reviewing available documents.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Validated and substantiated admissibility of evidence, perpetuating integrity during court hearings.
Lead Phlebotomist
1 Year- Correctional care medical environment, two person team working with over 5000 inmates
- Verified patients' identification for proper sample collection
- Used personal protective equipment correctly to protect coworkers and patients
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures
- Packaged and shipped specimens to central lab daily
- Provided guidance and support to laboratory personnel
- Centrifuged blood samples as outlined in clinical protocols
- Monitored supply levels and placed orders for laboratory supplies
- Participated in continuing education programs to stay up to date on new technologies and procedures
- Collected blood samples in accordance with laboratory protocols and regulations
- Participated in quality assurance and competency assessment initiatives
Phlebotomist
3 Years 5 Months- Provided phlebotomy services in both clinic and single provider environments
- Performed specialized testing for patients from newborns to geriatric patients, collected funds for self-pay patients and past due accounts
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Centrifuged blood samples as outlined in clinical protocols
- Provided guidance and support to laboratory personnel
- Participated in quality assurance and competency assessment initiatives
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs
- Addressed questions and concerns to educate patients on collection process and procedures
- Followed established safety protocols and standards to minimize risk of infection and injury
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation
Phlebotomy Specialist
8 Months- Performed venipuncture and capillary collection for clinical trial participants according to protocol requirements.
- Checked participant identity, consent, and specimen labels to support accurate chain-of-custody documentation.
- Prepared specimens for centrifugation, processing, and shipment using clinical laboratory procedures.
- Monitored collection schedules and specimen integrity to help support timely study visits.
- Maintained phlebotomy supplies, equipment, and workspace in compliance with biosafety standards.
- Recorded collection results and deviations in study records with careful attention to detail.
- Worked with clinical research staff to resolve collection issues and keep workflow moving.
- Improved patient experience through compassionate, efficient blood collection service.
- Streamlined phlebotomy workflow to support faster turnaround and higher productivity.
- Performed venipuncture using straight needle, butterfly needle, and syringe techniques to meet varied patient needs.
- Supported positive interactions between patients and healthcare professionals through professional courtesy and clear communication.
- Assisted colleagues during high-volume periods and difficult cases to promote strong team support.
- Collaborated with interdisciplinary healthcare team to maintain accurate patient identification and specimen labeling.
- Updated patient records accurately to support continuity of care for each individual.
Tech Support
2 Years 4 Months- Operational downtime was reduced through coordinated IT support with tech teams.
- Consistent service quality was supported through standard operating procedure development for cases handled by tech support team.
- Team troubleshooting capability was strengthened through shared industry best practices and support guidance.
- Junior technician development was advanced through mentoring, coaching, and career support.
- Customer satisfaction improved through personalized technical support and follow-up.
- Client trust was reinforced through clear communication and reliable support for technical concerns.
- Customer inquiries and complaints were resolved across CRM, email, and phone systems with accurate documentation.
- Order updates, account changes, and service requests were processed with consistent response quality.
- Complex issues were escalated to appropriate departments and tracked through resolution.
- Customer record accuracy was improved through billing, contact, and account detail corrections.
- Professional communication was maintained during high-volume interactions to support satisfaction and retention.
Education
Bachelor of Arts - Psychology With An Emphasis On Child Advocacy
- Awarded Distinguished Student Scholar
- Relevant Coursework: Child Psychology, Victimology, Social Psychology, Multicultural Issues & Psychology of Personality
- Psi Chi Member
- Phi Kappa Phi Member
- GPA: 3.85
- Medical Assistant
- Dean's List 2006
- Relevant Coursework: Anatomy & Physiology, Medical Terminology
Skills
Set priorities across competing demands to support timely service delivery.
Delivered clear verbal and written communication to coordinate with staff and clients.
Maintained detailed case records to strengthen continuity and accountability.
Managed crisis situations with sound judgment and appropriate response.
Gathered relevant information to inform next actions and case planning.
Child Advocacy
Court Testifying
Child Protection
Handled client engagement activities and provided timely assistance to address client requests.
HIPAA Regulations
Timeline
Court Appointed Special Advocate
Casa Of Liberty/chambers Counties
09.2021 - 05.2023Read More
Lead Phlebotomist
UTMB Correctional Managed Care
01.2012 - 01.2013Read More
Phlebotomist
LabCorp
08.2009 - 01.2013Read More
Phlebotomy Specialist
Covance Clinical Research
02.2007 - 10.2007Read More
Tech Support
Stream International
07.2001 - 11.2003Read More
Sanford Brown
from Medical Assistant
Read More
Florida Institute of Technology-Melbourne
Bachelor of Arts from Psychology With An Emphasis On Child Advocacy
Read More