Iliana Delgado
Del Rio
Summary
Compassionate advocate skilled in effective communication and emotional support. Experienced in high-pressure environments, ensuring children's best interests are prioritized while maintaining confidentiality.
Overview
2
2
years of professional experience
Work History
Court Appointed Special Advocate
CASA of Val Verde county
Del Rio
07.2025 - Current
- Advocated for children's best interests in court proceedings and related hearings.
- Collaborated with social workers to gather information on assigned cases.
- Attended training sessions to enhance advocacy skills and knowledge of child welfare laws.
- provided emotional support and engaged in activities that will enhance the child's self-esteem
- Conducted regular visits to monitor the child's physical and emotional wellbeing.
- Attended court hearings to advocate on behalf of the child's best interests.
- Collaborated with attorneys, judges, social workers, and other professionals involved in the child's case.
Emergency Communications Operator
Del Rio Police Department
Del Rio
04.2024 - Current
- conducted proper questioning and relayed critical information during high-pressure emergency calls to support effective response
- coordinated calls for service between multiple agencies, ensuring timely dispatch of emergency services to appropriate locations
- Provided clear instructions to callers in crisis situations with empathy and professionalism.
- documented communications and incident details in accurately timed radio logs to maintain comprehensive records
- utilize the computer-aided dispatch to obtain further information for the officers
- Monitored multiple radio frequencies for incoming transmissions.
- Developed and maintained positive working relationships with law enforcement personnel, fire departments, EMS providers, and other public safety entities.
Education
Bachelor of Arts - Psychology
Sul Ross State University
Del Rio, TX07-2026
Skills
- emotional support
- effective communication
- confidentiality
- Problem-solving abilities
- Multitasking
- Emotional awareness
Timeline
Court Appointed Special Advocate
CASA of Val Verde county
07.2025 - Current
Emergency Communications Operator
Del Rio Police Department
04.2024 - Current
Bachelor of Arts - Psychology
Sul Ross State University