CHRISTINE WINSOME BROWN
Shirley,USA
Summary
I am a dedicated and detail-oriented professional with a robust background in quality healthcare services. As a State Certified Nursing Assistant with hands-on experience at a reputable nursing and rehabilitation facility, I have honed my ability to perform tasks efficiently and effectively. My experience in high pressure situations has equipped me with the ability to respond effectively to diverse needs while maintaining a positive and safe atmosphere. My commitment to providing compassionate care has fostered a strong desire to assist and comfort others, alongside an emphasis on professionalism and teamwork. I am eager to leverage my skills in a dynamic Flight Attendant role, ensuring a positive and safe experience for all passengers.
Overview
31
31
years of professional experience
Work History
Certified Nursing Assistant
The Hamptons Center For Rehabilitation And Nursing
Southampton, NY
01.2014 - Current
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Cashier
IGA-Montauk
Montauk, NY
01.2010 - 01.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Seasonal Front Desk clerk
The Atlantic Terrace Hotel
Montauk, NY
01.2005 - 01.2013
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Seasonal Hostess/Waitress
Hollywood Beach Marriott
Hollywood, FL
01.2009 - 01.2010
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Banquet Supervisor
Terra Nova All Suite Hotel
Kingston, Jamaica West Indies
01.2001 - 01.2004
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Collaborated with sales team to create customized menus and event layouts tailored to client needs.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Media Researcher
Fiscal Services
Kingston 6, Jamaica West Indies
01.1994 - 01.1996
- Improved internal knowledge sharing by creating a centralized database for storing and accessing pertinent industry information.
- Ensured accuracy of data collection through rigorous quality control measures, resulting in reliable findings that informed critical decisions.
- Supported marketing team with insightful findings from comprehensive media trend studies.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Researched and evaluated potential new markets and products.
- Created and distributed surveys for data collection and analysis.
Education
Allen School Of Health Sciences -
Allen School Of Health Sciences
Jamaica, New York01.2014
Shortwood Teacher's College -
Shortwood Teacher's College
Kingston 8, Kingston01.1993
Holy Childhood High School -
Holy Childhood High School
Kingston 10, Kingston01.1989
Skills
- Reliable team player
- Collecting vital signs
- Compassionate
- Bedside manner
- Compassionate caregiver
- Healthcare ethics
- Responding to emergencies
- Supporting personal needs
- Calm and level-headed under duress
- Quick problem solver
Timeline
Certified Nursing Assistant
The Hamptons Center For Rehabilitation And Nursing
01.2014 - Current
Cashier
IGA-Montauk
01.2010 - 01.2013
Seasonal Hostess/Waitress
Hollywood Beach Marriott
01.2009 - 01.2010
Seasonal Front Desk clerk
The Atlantic Terrace Hotel
01.2005 - 01.2013
Banquet Supervisor
Terra Nova All Suite Hotel
01.2001 - 01.2004
Media Researcher
Fiscal Services
01.1994 - 01.1996
Allen School Of Health Sciences -
Allen School Of Health Sciences
Shortwood Teacher's College -
Shortwood Teacher's College
Holy Childhood High School -
Holy Childhood High School