BENJAMIN MARTIN
Shirley,USA
Summary
Sales Director and Business Development expert with extensive experience in crafting innovative sales strategies and enhancing client relationships. Proven track record of driving business growth through strategic planning and effective team leadership. Achievements include substantial increases in sales revenue and improved company performance. Skilled in identifying new business opportunities and implementing operational efficiencies.
Overview
7
7
years of professional experience
Work History
Store Manager
Jenni Kayne
Amagansett, NY
06.2024 - Current
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed 5 employees daily.
Assistant Store Manager
AG Jeans
New York, NY
06.2023 - 06.2024
- Developed and implemented strategies to increase store productivity and sales.
- Assisted in the development and implementation of employee training programs to improve customer service and sales skills.
- Facilitated communication between management and sales associates regarding store policies.
- Conducted regular team meetings to discuss sales strategies and performance updates.
- Supported the execution of promotional events to drive customer engagement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Director of Merchandise/Account Manager
New York Yacht Club-Harbour Court
New York, NY
03.2022 - 03.2023
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Responsible for sourcing, ordering, distribution, storage and sales of all Club Store products.
- Work with Club Manager and General Manager in both Clubhouses to ensure onsite store operations are effective and meet members' expectations.
- Coordinate the full product line of the store.
- This includes collaborating with Club Store Committee, staff departments and other member committees to create and design and strategy and working with vendors.
- Manage Club Store website: keep product descriptions, pricing, and new products up to date.
- Took ownership of the club's account maintenance. Creating unique ways to sell merchandise and making long lasting connections with vendors.
Assistant Store Manager/Interim Store Manager
UGG
Riverhead, NY
10.2020 - 03.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
- Supervised payroll corrections for accuracy and duplications.
Key Holder/Visual Manager
Theory
Riverhead, NY
05.2018 - 10.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed 15 employees daily.
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
- Performed as integral staff member in streamlining opening and closing procedures.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Managed over 5 employees a day.
Education
Bachelor of Arts - English Literature
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Sales growth strategies
- Coaching and mentoring
- Retail training programs
- Problem-solving techniques
- NuOrder platform proficiency
- Asana project management
- Retail operations management
- Profit and loss analysis
- Sales analytics
- Netsuite ERP expertise
- Slack communication tools
- Microsoft Office Suite proficiency
- Sales forecasting
- Payroll administration
- Inventory management
Timeline
Store Manager
Jenni Kayne
06.2024 - Current
Assistant Store Manager
AG Jeans
06.2023 - 06.2024
Director of Merchandise/Account Manager
New York Yacht Club-Harbour Court
03.2022 - 03.2023
Assistant Store Manager/Interim Store Manager
UGG
10.2020 - 03.2022
Key Holder/Visual Manager
Theory
05.2018 - 10.2020
Bachelor of Arts - English Literature
College of Staten Island of The City University of New York
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