Melody Zaragoza

• Achieved recognition as Store Manager of the Year within first year; featured in company magazine for exceptional leadership.
• Drove revenue growth by fostering a high-performance sales culture, consistently exceeding sales targets meeting KPI’s and Shopper track goals.
• Coached Sales Associates into leadership roles, successfully advancing multiple ASMs to Store Manager positions.
• Implemented personalized service strategies to enhance customer engagement and strengthen client relationships.
• Led operational excellence in new store openings, inventory management, and team meetings for seamless execution.
• Advocated for diversity through participation in Latinos Take Over Pandora team-building and conferences.
• Promoted mental health awareness through Until We All Shine initiative and professional development opportunities.
• Completed advanced management courses with Rise Team to drive innovation and team success with SMART goals.

Opened largest Pandora flagship store on West Coast, leading team and establishing operational protocols.

• Developed training programs for new hires, aligning onboarding with Disney’s service standards.
• Created memorable corporate events with Disney partners to enhance brand presence.
• Achieved Disney Leadership Excellence certification, showcasing dedication to professional growth.
• Trained employees on product knowledge and sales techniques, boosting retail productivity.
• Implemented visual merchandising strategies to elevate product presentation and attract guests.
• Monitored sales trends, adjusting promotional strategies to optimize revenue opportunities.
• Managed staffing schedules, ensuring operational efficiency during peak hours.

• Advanced from Key Holder to Visual Merchandiser and Assistant Store Manager, showcasing strong leadership and adaptability.
• Enhanced product displays and merchandising strategies, significantly increasing customer engagement and sales.
• Trained staff on customer service excellence and product knowledge, improving team performance and consistency.
• Engaged customers through interactive demonstrations, promoting brand products to maximize sales opportunities.

Class of 2011

• Workshops and Seminars Attended: MANA