Brooklyn Marcus
Erlanger
Summary
Sales professional with proven track record in driving business growth and client satisfaction. Adept in developing and implementing sales strategies that align with organizational goals. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in client relationship management and strategic planning, embodying reliability and results-oriented focus.
Overview
4
4
years of professional experience
Work History
Sales Lead
Pandora
02.2025 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Maintained knowledge of product features, benefits, and promotions to effectively engage customers and drive sales.
- Trained new associates on operational procedures and customer service standards to uphold store excellence.
- Participated in promotional events, increasing foot traffic and driving sales through engaging interactions with customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate and Sales Lead
Pandora
04.2024 - 02.2025
- Company Overview: Crestview Hills/Rookwood Commons
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Maintained knowledge of product features, benefits, and promotions to effectively engage customers and drive sales.
- Trained new associates on operational procedures and customer service standards to uphold store excellence.
- Participated in promotional events, increasing foot traffic and driving sales through engaging interactions with customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Server/Host
Bru Burger
04.2023 - 01.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timeliness, ensuring guest satisfaction.
- Trained new staff on menu offerings and service standards.
- Resolved customer complaints efficiently, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Worker
Color Me Mine
09.2021 - 01.2023
- Collaborated with team members to create engaging customer experiences during pottery painting sessions.
- Assisted in maintaining cleanliness and organization of studio spaces to enhance productivity.
- Trained new employees on operational procedures and best practices for customer service.
- Supported marketing initiatives by setting up displays and promoting special events in-store.
- Coordinated group activities, fostering teamwork and enhancing overall client engagement.
- Strategized with fellow teammates on how best to tackle complex challenges while maintaining focus on collective goals.
Education
High School Diploma -
Dixie Heights High School
Erlanger, KY06-2022
Northern Kentucky University - Marketing, Sells
Northern Kentucky University
Highland Heights, KY12-2026
Skills
- Sales planning
- Cross-selling techniques
- Upselling strategies
- Lead generation
- Social selling
- Team building
Awards
- Choir Scholarship
- Theatre Scholarship
Timeline
Sales Lead
Pandora
02.2025 - Current
Sales Associate and Sales Lead
Pandora
04.2024 - 02.2025
Server/Host
Bru Burger
04.2023 - 01.2024
Team Worker
Color Me Mine
09.2021 - 01.2023
High School Diploma -
Dixie Heights High School
Northern Kentucky University - Marketing, Sells
Northern Kentucky University
Similar Profiles
Shelby PowellShelby Powell
Assistant Store Manager at PandoraAssistant Store Manager at Pandora
Daniella KavungaDaniella Kavunga
Associée En Ventes at PandoraAssociée En Ventes at Pandora
Letícia Barbosa DutraLetícia Barbosa Dutra
Sales Associate at PandoraSales Associate at Pandora
Evan DuncanEvan Duncan
Flight Attendant at Endeavor AirlinesFlight Attendant at Endeavor Airlines
Jahsiah EvansJahsiah Evans
Soldier at US ArmySoldier at US Army