KYRA THOMAS
TruGreen Lawn Care
Detroit,MI
1
Certification
12
years of professional experience
Experienced Property Tax Analyst with over 6 years in municipal finance and banking. Expertise in property tax analysis, financial account management, loan processing, and regulatory compliance. Demonstrated success in resolving complex financial issues and enhancing constituent service.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Work History
Sales Lead
7 Months- Led sales team in achieving quarterly targets through strategic planning and effective execution.
- Analyzed market trends to identify growth opportunities and inform sales strategies.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Coordinated customer relationship management efforts, ensuring high satisfaction and retention rates.
Property Tax Analyst
11 Months- Analyzed residential and commercial property tax accounts for accuracy and compliance.
- Reviewed tax records, payment histories, exemptions, and valuation data to ensure accurate tax assessments.
- Assisted property owners with tax inquiries and hardship exemptions, facilitating timely dispute resolution.
- Collaborated with internal departments to correct account errors, enhancing overall workflow accuracy.
Financial Services Representative
2 Years- Delivered personalized financial solutions aligning with member goals and risk tolerance.
- Facilitated processing of loan applications for personal, auto, and credit products, ensuring accuracy and compliance.
- Managed opening and ongoing administration of savings, checking, CD, and retirement accounts to support member financial growth.
- Educated members on digital banking platforms and resolved complex account issues.
Member Services Center Representative
11 Months- Provided high-volume phone support to assist members with account inquiries, ensuring prompt resolution of issues.
- Addressed member complaints to uphold high levels of satisfaction and foster positive member relationships.
- Provided exceptional customer service to enhance member satisfaction and retention.
- Assisted members with account inquiries and transactions, ensuring a seamless banking experience.
- Educated members on financial products and services to promote informed decision-making.
Customer Service Specialist
1 Year 6 Months- Addressed public transportation inquiries and resolved complaints to enhance customer satisfaction.
- Assisted visitors in lobby by providing directions and information. and receptionist coverage as needed.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Facilitated product returns and exchanges, ensuring compliance with company policies.
- Managed customer databases using CRM software to track interactions and feedback.
Production Operator
4 Years 9 Months- Operated automated manufacturing equipment, ensuring compliance with quality control standards.
- Maintained production and safety documentation to support operational integrity.
- Operated advanced machinery to assemble automotive components in compliance with safety standards.
- Monitored production line efficiency, identifying and resolving workflow issues promptly.
- Conducted quality inspections on finished products, ensuring adherence to specifications.
Customer Service Support
4 Months- Handled customer inquiries, processed orders, resolved issues to enhance customer satisfaction.
- Achieved performance metrics for response time and customer satisfaction, ensuring timely and effective service.
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
- Offered administrative and customer service support to customers.
- Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
Education
High School Diploma
No Degree - Nursing
Skills
Sales Strategy Development
Sales Planning
Conflict management
Cross-selling techniques
Conflict resolution
Financial software
Sales Strategy Development
Sales planning
Lead generation
Upselling strategies
Relationship selling
Account management
Customer retention
Sales training
Cash handling
Team leadership
Attention to detail
Certification
Notary Public – Wayne County (Expires March 2029)
Timeline
Sales Lead
TruGreen Lawn Care
02.2026 - CurrentRead More
Property Tax Analyst
City of Detroit
03.2025 - 02.2026Read More
Financial Services Representative
Michigan First Credit Union
01.2022 - 01.2024Read More
Member Services Center Representative
Michigan First Credit Union
02.2021 - 01.2022Read More
Customer Service Specialist
SMART
08.2019 - 02.2021Read More
Production Operator
Chrysler FCA LLC
10.2014 - 07.2019Read More
Customer Service Support
Minacs
10.2014 - 02.2015Read More
Romulus Senior High School
High School Diploma
Read More
Toledo Practical School of Nursing
No Degree from Nursing
Read More