Stacey Whitaker
Exeter,NH
Summary
Results-driven manager and analytical problem-solver skilled in team building and customer relations. Utilizes sound judgment and decision-making to drive company success. Committed to enhancing employee engagement and performance through effective training and morale-building initiatives.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
11
11
years of professional experience
Work History
Sales Lead
Famous Footwear
Seabrook, NH
07.2024 - Current
- Led team to achieve sales targets through effective coaching and performance management.
- Analyzed sales data to identify trends, optimizing inventory and promotional strategies.
- Implemented training programs for new hires, enhancing product knowledge and customer service skills.
- Developed visual merchandising strategies that increased foot traffic and improved store presentation.
Associate Manager
Famous Footwear
Seabrook, NH
08.2023 - 07.2024
- Analyzed sales data to identify trends and optimize merchandising strategies for increased profitability.
- Supervised team performance, fostering a collaborative and high-energy work environment.
- Implemented training programs for new associates, enhancing product knowledge and customer service skills.
- Managed daily operations, ensuring optimal inventory levels and product availability.
- Developed and maintained strong customer relationships through effective communication and problem-solving.
- Remedied issues and conflicts among workers using negotiation and active listening.
Department Manager
Bed Bath Beyond
Salem, NH
04.2023 - 07.2023
- Managed inventory and receiving operations to ensure optimal stock levels aligned with demand.
- Collaborated with management team to develop daily and weekly sales plans informed by sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Inspired associates to achieve effective selling behaviors through targeted coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
Operations Manager
Bed Bath & Beyond
Plaistow, NH
07.2022 - 04.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established effective communication among unit staff and organization leadership, leading to fewer miscommunications and missed deadlines.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch the attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
Receiver
Bed Bath & Beyond
Plaistow, NH
10.2021 - 07.2022
- Maintained organized and safe work area, ensuring compliance with cleanliness standards.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Ensured cleanliness and safety of work areas to support operational efficiency.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Kept work areas clean, safe and organized.
- Resolved damaged shipments and item shortages through effective communication with vendor representatives.
Customer Service Associate
Bed Bath Beyond
Plaistow, NH
11.2015 - 10.2021
- Enhanced customer satisfaction by proactively addressing needs and resolving concerns.
- Conducted follow-ups with customers on resolved issues to ensure high customer service standards.
- Assisted large volume of customers daily while fostering positive experiences and prioritizing satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
Cashier/Customer Service Associate
Ames
Cashier/Electronics Sales Associate
Walmart
CASHIER
Family Dollar
Cashier
Marshalls
Education
High School Diploma -
Winthrop High School
Winthrop, MA06-1996
Skills
- Sales Strategy Development
- Sales Forecasting
- Sales Performance Analysis
- Retail Sales Techniques
- Inventory Management
- Retail layout planning
- Team leadership
- Employee training
- Employee development
- Customer Engagement
- Customer Service Enhancement
- Team management
Timeline
Sales Lead
Famous Footwear
07.2024 - Current
Associate Manager
Famous Footwear
08.2023 - 07.2024
Department Manager
Bed Bath Beyond
04.2023 - 07.2023
Operations Manager
Bed Bath & Beyond
07.2022 - 04.2023
Receiver
Bed Bath & Beyond
10.2021 - 07.2022
Customer Service Associate
Bed Bath Beyond
11.2015 - 10.2021
Cashier
Marshalls
CASHIER
Family Dollar
Cashier/Electronics Sales Associate
Walmart
Cashier/Customer Service Associate
Ames
High School Diploma -
Winthrop High School