CHRISTINE WISDOM
Summary
Customer service Investigator for the last 3 years. I have a deep sense of responsibility, integrity and drive to further my career. Professionalism is a top priority for me, and I am always looking to gain more skills. Extensive experience in customer service, purchasing, operation and business development. Looking for a challenging and rewarding career opportunity.
Overview
12
12
years of professional experience
Work History
Cargo Service Investigator
US AVIATION SERVICES CORP.
Houston
01.2022 - Current
- Investigated various cargo issues, including late arrivals, warehouse damage, transit damage, and missing items, to identify root causes and implement corrective actions.
- Handle and resolve all cases of missing or damaged cargo.
- Processed paperwork for mishandled shipments, providing timely assistance to customers and streamlining resolution of cargo issues.
- Employed diverse investigation techniques to analyze cargo issues effectively.
- In constant communication with partner airlines to resolve issues.
- Utilized 360 software for managing all paperwork and reports efficiently.
- Verified inbound and outbound records, including manifests and proof of delivery, ensuring accuracy and compliance in cargo movement documentation.
Customer Service Representative
Transcom - Apple Services Campaign
Remote
01.2017 - 01.2022
- Handled high volume of incoming customer calls to efficiently resolve inquiries and enhance customer satisfaction
- Anticipated customer needs to resolve complaints
- Maintained courtesy and professionalism while addressing concerns of angry customers to de-escalate situations
- Clarified policy and procedures for commercial and residential customers
- Educated customer on the knowledge of products
- Assisted customers in product setup during onboarding sessions to ensure smooth transitions
- Maintain in-depth understanding of all product details to field questions with customers
- Opened and closed accounts for customers
Procurement Associate
Meyers Catering
Philippines
01.2014 - 12.2017
- Developed and executed purchasing strategies to optimize procurement processes.
- Coordinated ordering process for goods, services, and supplies, ensuring timely delivery to meet company needs.
- Maintained supply inventory records and optimized order timing to prevent stock shortages.
Education
High School -
BATANGAS NATIONAL HIGH SCHOOL
Batangas, Philippines01.2006
Skills
- Cargo handling
- Incident investigation
- Sales techniques
- Microsoft word
- Microsoft powerpoint
- Proficiencies: MS Word; MS PowerPoint; Typing Speed: 50 WPM
- Time management
- Teamwork
- Organizational leadership
- Skilled multi-tasker
- Good communication skills
Timeline
Cargo Service Investigator
US AVIATION SERVICES CORP.
01.2022 - Current
Customer Service Representative
Transcom - Apple Services Campaign
01.2017 - 01.2022
Procurement Associate
Meyers Catering
01.2014 - 12.2017
High School -
BATANGAS NATIONAL HIGH SCHOOL