CHRISTINE WISDOM
Humble
Summary
Dynamic Cargo Service Investigator with US Aviation Services Corp., adept at resolving complex cargo issues and enhancing customer satisfaction. Skilled in incident investigation and effective communication, I leverage my organizational leadership and cargo handling expertise to implement corrective actions and streamline operations, ensuring timely resolutions and improved service delivery.
Overview
9
9
years of professional experience
Work History
Cargo Service Investigator
US AVIATION SERVICES CORP.
Houston
01.2022 - Current
- Investigated cargo issues, including late arrivals, warehouse damage, transit damage, and missing items, identifying root causes and implementing corrective actions to enhance operational reliability.
- Handle and resolve all cases of missing or damaged cargo. Verify movement status of shipment.
- Verified shipment movement status, ensuring accurate routing and delivery to minimize disruptions.
- Applied diverse investigation techniques to analyze cargo issues, leading to timely resolution and improved customer satisfaction.
- Processed paperwork for mishandled shipments, providing timely assistance to customers and streamlining resolution of cargo issues.
- Verify daily inventory to determine the missing shipment was listed on specific location from warehouse and check the freight when there is no information attached and investigate which customer it belongs to.
- Communicated consistently with partner airlines and customers to resolve issues.
- Utilized 360 software for managing all paperwork and reports efficiently.
- Verified truck inbound and outbound records, including export flight packet manifests inbound, outbound and proof of delivery, ensuring accuracy and compliance in cargo movement documentation.
Customer Service Representative
Transcom - Apple Services Campaign
Remote
01.2017 - 01.2022
- Handled high volume of incoming customer calls to resolve inquiries, enhancing customer satisfaction
- Anticipated customer needs, resolving complaints promptly
- Maintained courtesy and professionalism while de-escalating concerns of angry customers
- Clarified policy and procedures for commercial and residential customers
- Educated customer on the knowledge of products
- Assisted customers in product setup during onboarding sessions to ensure smooth transitions
- Maintain in-depth understanding of all product details to field questions with customers
- Opened and closed accounts for customers
Education
High School -
BATANGAS NATIONAL HIGH SCHOOL
Batangas, Philippines04-2006
Skills
- Cargo handling
- Cargo investigation
- Incident investigation
- Microsoft Excel
- MS Office proficiency
- Microsoft Power point
- Microsoft word
- Time management
- Organizational leadership
- Teamwork
- Skilled multitasker
- Good communication skills
- Sales technique
Timeline
Cargo Service Investigator
US AVIATION SERVICES CORP.
01.2022 - Current
Customer Service Representative
Transcom - Apple Services Campaign
01.2017 - 01.2022
High School -
BATANGAS NATIONAL HIGH SCHOOL