Christine Zuniga
Rosenberg,Texas
Summary
Dynamic Area Supervisor with a proven track record at Ross Dress for Less, excelling in inventory control and team management. Enhanced operational efficiency through innovative workflow processes, reducing employee turnover and fostering a positive work environment. Skilled in task delegation and employee training, driving continuous improvements and achieving high customer satisfaction.
Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization. Known for reliability and focus on achieving organizational goals.
Experienced with leading teams and managing large operational areas to achieve efficiency and productivity. Utilizes strong leadership and strategic planning skills to enhance team performance and streamline processes. Track record of fostering collaborative environment and driving operational success through effective communication and problem-solving.
Overview
15
15
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
08.2022 - 06.2025
- Assisted in maintaining inventory accuracy through regular audits and stock counts.
- Supported team in implementing operational procedures to enhance efficiency and safety standards.
- Learned company policies and standard operating procedures to provide effective support to the team.
- Observed seasoned staff to develop understanding of workflow processes and best practices.
- Collaborated with colleagues to troubleshoot issues and improve day-to-day operations.
- Participated in training sessions to acquire knowledge on tools and equipment usage for optimal performance.
- Adapted quickly to new tasks and responsibilities, demonstrating flexibility in a dynamic work environment.
- Contributed ideas during team meetings aimed at improving overall workplace efficiency and morale.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Planned sequence of operations and established schedule.
- Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
- Streamlined workflow processes to improve customer wait times and satisfaction.
- Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
Key Holder
American Shaman
08.2020 - 12.2020
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and sales techniques.
- Implemented inventory management practices that improved stock accuracy and organization.
- Assisted in developing promotional displays to enhance product visibility and increase sales.
- Conducted opening and closing procedures, ensuring security measures were effectively followed.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Monitored cash handling procedures, ensuring compliance with financial controls and accountability.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Increased sales by providing exceptional customer service and product knowledge.
Pro Services Cashier
The Home Depot
12.2010 - 11.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and compliance with company policies.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to maintain clean and organized checkout areas, promoting a welcoming environment.
- Trained new cashiers on operational procedures and systems, fostering a knowledgeable workforce.
- Implemented best practices for customer service interactions, reinforcing brand loyalty among clientele.
- Developed strategies for reducing transaction times during peak hours, improving efficiency and customer flow.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Reduced wait times by quickly processing transactions and managing lines effectively.
- Maintained knowledge of current promotions, policies regarding payment methods, and security practices to provide accurate information to customers.
- Utilized strong multitasking abilities to handle multiple responsibilities simultaneously without compromising quality of work or attention to detail.
- Managed high-pressure situations calmly, resolving any discrepancies or disputes professionally while maintaining excellent customer service standards.
- Trained new cashiers on procedures, company policies, and best practices for exceptional customer service.
- Supported loss prevention efforts by accurately accounting for all cash, checks, and credit card transactions.
- Provided a positive shopping experience by engaging with customers in a friendly manner while completing transactions efficiently.
- Assisted in maintaining a clean and organized checkout area for a pleasant shopping experience.
- Exceeded expectations in punctuality and attendance, consistently arriving for shifts on time and prepared to work diligently.
- Handled customer inquiries with professionalism, resolving issues and directing them to appropriate resources when needed.
- Strengthened customer relations through active listening skills and effective communication of relevant information during transactions.
- Processed returns accurately according to company policy, ensuring customer satisfaction while minimizing losses from refunds or exchanges.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
GED -
Wharton County Junior College
Richmond, TX03-2010
Skills
- Team management
- Task delegation
- Multi-unit management
- Inventory control
- Operational efficiency
- Continuous improvements
- Program leadership
- Project planning
- Sales tracking
- Safety management
- Company policy implementation
- Directing workers
- Work planning and scheduling
- Customer service oversight
- Employee engagement
- Critical thinking
- Multitasking and prioritizing
- Team building and motivation
- Goal setting and achievement
- Superior work ethic
- Employee training
- Work area inspection
- Adaptable to changing demands
- Flexible work schedule
- Delegation and supervision
- Performance monitoring
- Relationship building
- Handling complaints
- Decision-making
- Retail operations
- Inventory and stocking
- Business acumen
- Cash drawer reconciliation
- Basic mathematics
- Product sales
- Sales floor organization
- Loss prevention
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Area Supervisor
Ross Dress for Less
08.2022 - 06.2025
Key Holder
American Shaman
08.2020 - 12.2020
Pro Services Cashier
The Home Depot
12.2010 - 11.2017
GED -
Wharton County Junior College