Christinea Hightower-Runnels
Spinjoy
Edmond,OK
15
years of professional experience
Versatile Professional experienced in diverse roles including Legal Office Assistant, Warehouse Operations, Insurance, Bank Auditing, Child Care, Customer Service, Retail, and Telecommunications. Increased productivity and efficiency through effective team leadership and strong organizational skills. Fostered collaborative work environments to achieve collective goals.
Work History
Supervisor
3 Months- Oversaw daily operations, ensuring adherence to quality standards and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Trained and mentored new staff on operational procedures and best practices.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Laundry Supervisor
2 Months- Maintained clean, organized work environment to enhance productivity and reduce downtime.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Supported team members in task completion, promoting a collaborative and efficient work atmosphere.
- Assisted with cleaning and maintaining laundry equipment to ensure machines operated effectively.
Bank Auditor
9 Months- Streamlined internal controls, enhancing compliance with regulatory standards through regular policy and procedure reviews.
- Identified cost-saving opportunities within bank operations, contributing to continuous improvement initiatives based on audit findings.
- Assessed internal controls for fraud prevention, proposed enhancements.
- Identified areas for cost savings within bank operations as part of continuous improvement initiatives stemming from audit findings.
Licensed Insurance Agent/Customer Service Representative
1 Year 9 Months- I prepared the insured with the insurance agreements and went over with the insured about the terms and agreements set in place.
- Developed tailored insurance solutions for diverse client needs.
- Conducted thorough policy reviews, ensuring compliance with regulatory standards.
- Delivered exceptional customer service, enhancing client satisfaction and retention rates.
Amazon Fulfillment Associate
1 Year 7 Months- Managed product selection process i Log into my station, keep a pick rate of 400 units per hour
- Monitored screen display to accurately pick products from illuminated bins, placed items in bins, and activated bin rack light to dispatch robots for next orders.
- Operated warehouse management systems to track inventory movement and optimize fulfillment processes.
- Managed order picking and packing workflows to ensure timely shipment of customer orders.
- Trained new associates on safety protocols and standard operating procedures for efficiency.
Warehouse Assistant
2 Years 7 Months- Coordinated shipping and receiving processes to ensure timely deliveries and accurate stock levels.
- Implemented inventory control measures, reducing discrepancies and enhancing tracking accuracy.
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
- Trained new team members on safety protocols and operational procedures for improved compliance.
- Led safety audits, identifying hazards and recommending corrective actions to promote a safe work environment.
Customer Service Representative
1 Year 5 Months- Communicated merchandise needs or issues to supervisors to ensure timely resolution
- Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner
- Invited customers to return by expressing appreciation for their patronage
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Developed processes to enhance customer service satisfaction
- Provided legal services at Combs Law Firm
Legal office assistant
1 Year 1 Month- Planned and executed project.Inputted information from customer calls and onsite service visits into the company's system using Software
- Prepared routine legal correspondence and memoranda for attorney partners
- Prepared departmental contracts for attorney approval
- Controlled release of proprietary and confidential information for client lists, ensuring compliance with legal standards.
- Managed filing, faxing, meeting planning with clients, scanning documents, scheduling, and assisting in cases to support attorney operations.
Call Center Representative
1 Month- Delivered customer support to Number callers in an average Timespan
- Provided assistance to customers to Number callers in an average Timespan
- Achieved high customer satisfaction ratings rating from customers
- Provided product and service information to customers
- Corresponded with Department team to determine solutions to problems
- Cultivated relationships to generate customer referrals prospects or referrals
- Developed Number new customer prospects or referrals
- Assisted customers with sales transactions promptly, ensuring high customer service standards.
Customer Service Representative
1 Year 7 Months- Facilitated the return of items to the sales floor while helping customers resolve payment and return concerns.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction rates.
- Processed transactions accurately while maintaining compliance with company policies.
- Trained new staff on customer service protocols and operational procedures.
Customer Service Representative
3 Years 1 Month- Provided customer service for Client in inbound and outbound call center
- Delivered customer service for clients in inbound and outbound call center, enhancing customer satisfaction
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Achieved top ranking among representatives in Action for outstanding performance
- Coordinated interactions with customers and retail buyers to expedite orders and improve fulfillment speed
- Addressed general inquiries from members, staff, and clients via mail, email, and fax, ensuring timely responses
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
Education
Associate - Legal office assistant
Associate of Applied Science - Child Development
- Awarded Business Associates of America
Associate of Science - Business Administration And Management
Skills
Operations management
REGULATORY COMPLIANCE
Logistics Management
CUSTOMER SERVICE
Operational Compliance
Client relations
Technical assistance
GOAL ORIENTED
Organizational Skills
Document Management
Operations oversight
Microsoft Excel
Microsoft Powerpoint
Microsoft Outlook
Microsoft Publisher
Training
STAFF MANAGEMENT
Strategic Planning
Telecommunications management
Strategic Planning
Additional Information
SKILLS Adaptive team player Strong organizational skills Regulatory compliance Active listening skills Fashion knowledge Shipping & receiving Results oriented Relationship-building Telecommunication skills Customer service expert Team leadership Markdown/promotional procedures
Assessments
- Reliability, Highly Proficient, 05/01/19
- Customer Service, Highly Proficient, 10/01/19
- Personality: Hard-Working, Proficient, 05/01/19
- Customer Focus & Orientation, Completed, 05/01/19
- Customer Service Skills, Completed, 05/01/19
- Call Center Customer Service, Completed, 10/01/19
- Verbal Communication, Expert, 10/01/19
Personal Information
- Relocation: Anywhere
- Title: Legal office assistant, Customer Service Representative
Skills
- Management
- Computer Networking
- Warehouse experience
- QuickBooks
- Front desk
- Typing
- Power jack
- Warehouse experience
- Picker
- Packer
- Loader
- Windows
Timeline
Supervisor
Spinjoy
06.2026 - 09.2026Read More
Laundry Supervisor
I-240 Laundromat
01.2024 - 03.2024Read More
Bank Auditor
ACT
04.2023 - 01.2024Read More
Licensed Insurance Agent/Customer Service Representative
TTEC
07.2021 - 04.2023Read More
Amazon Fulfillment Associate
Amazon
11.2019 - 06.2021Read More
Customer Service Representative
WAL MART
05.2018 - 10.2019Read More
Warehouse Assistant
Hobby Lobby Warehouse
04.2018 - 11.2020Read More
Call Center Representative
AMERIBANC
04.2017 - 05.2017Read More
Legal office assistant
Combs law office
12.2016 - 01.2018Read More
Customer Service Representative
Walmart
02.2015 - 09.2016Read More
Customer Service Representative
HERTZ CORPORATION
02.2012 - 03.2015Read More
Rose State College
Associate from Legal office assistant
Read More
OSU OKC
Associate of Applied Science from Child Development
Read More
Rose State College
Associate of Science from Business Administration And Management
Read More