Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Beer Manager
Palm Tree Gourmet
Philadelphia, PA
01.2019 - Current
Developed and implemented beer selection strategies to maximize customer satisfaction.
Monitored sales performance of new products and adjusted inventory levels accordingly.
Conducted regular staff meetings to ensure all employees are knowledgeable about the latest beer trends.
Supervisor
Same-Same Authentic Vietnamese Restaurant
Philadelphia, PA
05.2015 - 12.2017
Food and beverage supervisor is generally responsible for all of the business operations of a dining establishment
Duties typically include interviewing, hiring, training, and managing employees, as well as overseeing inventory, including food and beverages, supplies and other restaurant equipment
And also responsible for resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations.
Head Waitress
Luxury Japanese Restaurant, Bar and Lounge, OKKU DUBAI
07.2011 - 12.2014
Welcome the guest, Seat the guest, Give the menu to the guest, inform about the concept of the restaurant and Describe about the portioning from each sections of the menus, Take the F&B Order, Open and serve wine, Observe the job performances of service employees, Make sure the guest is satisfied and follow up guest complaints Detect dishonest servers and guests, Deal with unhappy or difficult guest in a discreet and appropriate manner, Provide special service, Check regularly the cleanness of Mise en Place, wine and water glasses and plates, Maintain a pleasant atmosphere in the dining room, arrange the party table, take the beverage order and serve the drinks to the guest on Sunday night
Prepare and present the guest bill
Senior Waitress
Medzo, Wafi
Dubai, UAE
10.2010 - 07.2011
Reason for leaving : Looking for better opportunity
Duties : Greeted new customers and escorted them to their tables, Presented menus and answered questions about the cuisine, making recommendations upon request
Recommended wines and other drinks to customers
Wrote customers’ orders and conveyed to kitchen staff
Took orders from customers and served food, drinks and deserts
Served specialty dishes to customers at tables as required
Checked to ensure that customers are enjoying their meals – took action to correct any issues, as needed
Prepared bill/receipts and collected payment from customers.
Waitress
Capital Club Bahrain
Manama, Bahrain
02.2009 - 08.2010
Reason for leaving: Looking for better opportunity
Duties :
Meet and greet with Club members and their guest, as well as building rapport with them to maintain the good relationship
Taking food and beverage order and making suggestion or alternatives to ensure that the customer needs are fulfilling
Take note on the members’ dietary and allergies to avoid unwanted problem
Repeat members order to ensure that nothing missed to avoid disappointment
Up-selling promotional item to drive the Club revenue
Confirm with customers to make sure that they are enjoying food and take action to correct any troubles
Explain neatly how different menu items are made, describing the cooking methods and ingredients
Tell customers of daily special items
Doing monthly glassware, chinaware, cutleries and linen inventory
Ensuring that closing period are all done in proper way; such as billing and daily revenue report.
Public Relation
Vinoteca - Wine and Cigar Lounge
Jakarta, Indonesia
09.2008 - 02.2009
Reason for leaving : Get better offer to work abroad in Kingdom of Bahrain
Duties :
Confirm with customers to make sure that they are enjoying food and take action to correct any troubles
Explain neatly how different menu items are made, describing the cooking methods and ingredients
Tell customers of daily special items
Doing monthly glassware, chinaware, cutleries and linen inventory
Ensuring that closing period are all done in proper way; such as billing and daily revenue report.
Teacher
Pelita Harapan School
Lippo Cikarang, Indonesia
08.2006 - 07.2008
Reason for leaving : Pursuing my career into Hospitality Industry
Education
01.2016
Bachelor degree -
Christian University
01.2008
Harapan School Lippo
01.2008
Workshop Inquiry and -
01.2007
English course. -
Lembaga Bahasa LIA
01.2003
SMU PSKD VII
01.1997
Skills
Skills and System Knowledge’s
Cashiering : Jonas, Micros, Shopkeep,Clover
Microsoft, Internet)
Customer Service Experience
Customer Engagement
Service Staff Support
Health and Safety Standards
Knowledge of Sanitation Guidelines
Customer Service Background
Sales
Affiliations
Seeking for Customer service/ Sales Representative position, which will require me to utilize my communication skills, convincing power and capabilities in customer service or sales Field to maximize the company’s business success. I am a people person. I like to help, to assist, and to motivate people which is a vital objective for me.
Qualification, Skills and Qualities
Customer service skills – Top notch communication skills and professional work ethic.
Multi-tasking capability.
Ability to work-in and lead a team – Good leadership/delegating abilities for supervising the staff
Sales and marketing skills.
A fast learner person.
Upselling.
Certification
2009 Certificate of Recognition rendered as a member of the “Pre-Opening Team” in Capital Club (Bahrain’s Premier Private Business Club).
2009 Basic Fire and safety in Capital Club
Bahrain.
2010 Customer Service Training series in
Capital Club Bahrain.
2011 Certificate of Achievement, Award in Basic Food Hygiene, Apex food consultants Dubai UAE.
2014 Wset Level 1 Award in Wines (QCF), International Wine & Spirit Centre 39-45 Bermondsey Street London SEI 3XF.
Timeline
Beer Manager
Palm Tree Gourmet
01.2019 - Current
Supervisor
Same-Same Authentic Vietnamese Restaurant
05.2015 - 12.2017
Head Waitress
Luxury Japanese Restaurant, Bar and Lounge, OKKU DUBAI
07.2011 - 12.2014
Senior Waitress
Medzo, Wafi
10.2010 - 07.2011
Waitress
Capital Club Bahrain
02.2009 - 08.2010
Public Relation
Vinoteca - Wine and Cigar Lounge
09.2008 - 02.2009
Teacher
Pelita Harapan School
08.2006 - 07.2008
Bachelor degree -
Christian University
Harapan School Lippo
Workshop Inquiry and -
English course. -
Lembaga Bahasa LIA
SMU PSKD VII
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