Ketul Patel
Cincinnati,OH
Summary
Dynamic Beer Manager at Brentwood Spirits with expertise in supplier negotiation and customer engagement. Achieved significant sales growth through innovative promotional strategies and effective team leadership. Proven ability to enhance product visibility and optimize inventory management, ensuring compliance with health standards while fostering a positive customer experience.
Overview
9
9
years of professional experience
Work History
Beer Manager
Brentwood Spirits
Cincinnati, OH
07.2023 - Current
- Managed inventory control and stock levels for diverse beer selections.
- Developed and implemented promotional strategies to boost product visibility.
- Trained staff on beer knowledge and customer service best practices.
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Analyzed sales data to identify trends and optimize product offerings.
- Established strong relationships with suppliers to secure quality products.
- Led team meetings to discuss sales goals and operational improvements.
- Coordinated events and tastings to enhance customer engagement and brand loyalty.
- Optimized storage conditions for various beer types, preserving product quality and maximizing shelf life.
- Resolved customer complaints professionally and promptly, fostering a positive image of the business as a whole.
- Monitored market trends to proactively introduce innovative products and capitalize on emerging consumer preferences.
- Developed strong relationships with suppliers, negotiating favorable pricing terms and securing exclusive products for the establishment.
- Improved overall beverage program performance through close collaboration with other department managers.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
CCTV Technician
Umiya Infotech
Gandhinager Gujarat India
08.2017 - 05.2023
- Installed, configured, and maintained CCTV surveillance systems to enhance security measures.
- Conducted regular inspections and troubleshooting of camera systems to ensure optimal performance.
- Collaborated with clients to assess security needs and recommend tailored surveillance solutions.
- Trained junior technicians on installation techniques and system maintenance protocols.
- Developed preventive maintenance schedules for CCTV equipment to minimize downtime and improve reliability.
- Implemented upgrades to existing systems, enhancing image quality and storage capabilities.
- Managed inventory of tools and materials required for CCTV installations and repairs efficiently.
- Analyzed system performance data to identify areas for improvement in security coverage strategies.
- Delivered prompt service to address urgent needs or concerns raised by clients regarding their CCTV systems'' performance.
- Facilitated seamless transitions during system upgrades, mitigating any potential disruptions to surveillance operations.
- Developed customized documentation for each client''s specific procedures, ensuring accurate record-keeping and efficient troubleshooting processes.
- Resolved technical issues promptly, minimizing downtime for critical surveillance systems.
- Adjusted voice and video configurations to minimize communication disruptions.
- Coordinated with other contractors at job sites to ensure timely completion of tasks without compromising safety standards.
- Performed software updates regularly to maintain optimal system performance and minimize vulnerability risks from cyber threats.
- Translated technical terms into easy-to-understand language to explain operation of systems to customers.
- Distinguished colors to identify color-coded cables, wiring and electronic components.
- Performed computer program entry to add closed-circuit television cameras, access control devices and intrusion alarm systems.
- Installed and serviced over Number residential and business commercial alarm systems per month.
- Interpreted blueprints, equipment specifications, schematic drawings and technical instructions regarding security systems and equipment.
- Maintained a clean working environment during installations by properly managing cables, tools, and debris.
- Participated in continuing education opportunities to stay abreast of evolving industry standards and best practices, applying new knowledge to enhance service offerings.
- Trained clients'' staff in the operation and management of their CCTV systems, enabling effective monitoring and response capabilities.
- Assisted investigators in reviewing recorded footage during cases involving criminal activity or safety hazards on premises.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Completed projects within budget constraints while maintaining high-quality results, optimizing resource allocation and cost efficiency.
- Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
- Stayed current with industry trends to recommend cutting-edge technology solutions for clients'' security needs.
- Reduced incidents of theft by conducting regular maintenance checks on surveillance equipment.
- Enhanced video quality through the proper positioning and calibration of cameras, ensuring clear footage in all conditions.
- Collaborated with security teams to optimize camera placement and coverage, maximizing situational awareness.
- Built strong relationships with vendors to negotiate favorable pricing terms for equipment purchases, reducing overall project costs.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Responded to maintenance calls and troubleshot devices.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Tested all newly installed fire alarms.
- Assisted with electrical installations of lighting and smoke detectors.
Education
B- Tech - Information Technology
LDRP INSTITUTE OF TECHNOLOGY AND RESEARCH
Gandhinager Gujarat 06.2021
High School Diploma -
Industrial Training Institutes
Ahemdabad03.2017
Skills
Supplier negotiation
Social media marketing
Product sourcing
Menu development
Pricing strategy
Promotional planning
Local marketing
Beer knowledge expertise
Profit margin analysis
Beer pairing recommendations
Customer service experience
Customer engagement
Customer service background
POS software proficiency
Customer complaint resolution
Public speaking
Health and safety standards
Inventory management
Supply ordering
Marketing
Supplier negotiations
Promotions planning
Sales
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Reliable and responsible
Problem-solving abilities
Multitasking
Customer satisfaction
Organizational skills
Team leadership
Active listening
Money handling
Cash handling
Relationship building
Calm and pleasant demeanor
Nutritional knowledge
Professionalism
Timeline
Beer Manager
Brentwood Spirits
07.2023 - Current
CCTV Technician
Umiya Infotech
08.2017 - 05.2023
B- Tech - Information Technology
LDRP INSTITUTE OF TECHNOLOGY AND RESEARCH
High School Diploma -
Industrial Training Institutes