Robert Duffy
Panama City,FL
Summary
Results-driven professional with extensive experience in craft beer management and staff leadership. Demonstrated success in exceeding sales targets and enhancing customer satisfaction through effective upselling and training. Committed to beer education and market growth. Authorized to work in the US for any employer.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Craft Beer Manager
The Lewis Bear
09.2024 - Current
- Craft and Import beer manager for Lewis Bear. Wholesaler and distributor with a market from Apalachicola to Destin.
Bar Manager
The Craft Bar
11.2023 - 09.2024
- Craft cocktail and craft beer bartender, manage schedules and ordering for all bar staff and beer. Serve guest and educate on the unique and intricate craft beers we offered with over 30 rotating taps and 25 rotating craft cocktails.
Genral Manager
Foghorn's
01.2023 - 11.2023
- General manager overseeing all operations of a local bar and package business. Including cash handling, deposits, marketing, p+l reporting, new business initiatives, bar menu design and customer service.
Restaurant Manager
Hooters
07.2022 - 01.2023
- Manage restaurant staff and kitchen while providing excellent customer service, scheduling, interviewing, training, and ordering as well as maintaining proper profit and loss statements and money auditing.
Project Manager
Insulation Panama City
12.2020 - 07.2022
- Sell and coordinate the installation of spray foam insulation for businesses and residential clients
Restaurant Manager
CORNET SEAFOOD RESTAURANT
11.2019 - 11.2020
- Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.
- Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.
- Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.
Restaurant Manager
OCEANNA GRILL
01.2018 - 11.2019
- Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.
- Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests.
- Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.
- Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.
Bar Manager
Black and White
05.2017 - 01.2018
- Bartend, schedule, train, order, inventory and all other aspects of a craft cocktail bar
Education
Bachelor's degree - Criminal Justice
UCF
Orlando, FL04.2008
Skills
Interviewing
- Supplier negotiation
- Product sourcing
- Menu development
- Pricing strategy
- Promotional planning
- Beer knowledge expertise
- Customer service background
- Customer engagement
- Supply ordering
- Supplier negotiations
- Promotions planning
- Sales
- Bar operations
- Problem-solving
Fun and energetic
Proficient with POS systems (10 years)
Assembly
Forklift
Training & Development
Profit & Loss
Bartending (10 years)
Mechanical knowledge
Experienced in most restaurant positions (10 years)
Accounting & Budgeting
Supervising Experience
Restaurant Management (10 years)
Time management
Kitchen Management Experience (10 years)
Restaurant Experience
Culinary Experience
Forecasting
Food Safety (10 years)
Banquet Experience
Excellent interpersonal and communication skills
Poised under pressure (10 years)
Supplier negotiation and management
Event coordinating and planning
Certification
- ServSafe Manager certified
- TABC Certified
- Certified Beer Server
- LQS license
Timeline
Craft Beer Manager
The Lewis Bear
09.2024 - Current
Bar Manager
The Craft Bar
11.2023 - 09.2024
Genral Manager
Foghorn's
01.2023 - 11.2023
Restaurant Manager
Hooters
07.2022 - 01.2023
Project Manager
Insulation Panama City
12.2020 - 07.2022
Restaurant Manager
CORNET SEAFOOD RESTAURANT
11.2019 - 11.2020
Restaurant Manager
OCEANNA GRILL
01.2018 - 11.2019
Bar Manager
Black and White
05.2017 - 01.2018
Bachelor's degree - Criminal Justice
UCF