CHRISTINE GONZALEZ
Thompson's Station,TN
Summary
Dedicated medical assistant with a proven track record in delivering exceptional patient care, mastering clinical procedures, and managing administrative responsibilities. Recognized for adaptability in dynamic environments and a commitment to fostering collaborative teamwork that enhances operational efficiency. Proficient in customer service, problem-solving, patient education, and electronic health records management, ensuring seamless interactions and optimal patient outcomes. Results-driven professional known for reliability and a strong focus on achieving excellence in all aspects of healthcare support.
Overview
20
20
years of professional experience
Work History
LONG TERM DISABILITY ANALYST
THE Hartford Insurance Group
09.2022 - 05.2025
- Analyzed trends and data to inform decision-making and program development.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claim
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Managed over 50 customer calls per day excellent customer service skills
OFFICE SUPERVISOR
Internal Medicine
01.2015 - 01.2022
- Managed budgets, coached 100% of new hires on company processes while managing employees to achieve maximum production.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement and Workers Compensation claims.
- Updated reports, managed accounts and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
ADMINISTRATOR
RODDEN ASSISTED LIVING
01.2005 - 01.2015
- Meeting with prospective residents to tour facility and to explain services provided, as well as their families.
- Working with clinical staff to create plan of care for each resident and to oversee residents progress and condition.
- Advocating for 30 residents and receive standard of care deserved.
- Instituting policies, rules, and procedures for facility to protect everyone involved and to comply with governmental and New York state Health Department regulations.
- Overseeing billing of residents for services rendered.
- Helping families cope with their loved one's condition and progress.
- Coordinating visits from other health care professionals, such as physicians, occupational therapists, and psychiatrist.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Education
National Certified Medical Assistant - Medical Insurance Billing/Coding
Dover Technical School
Ronkonkoma, NY06-1998
Associate of Science - National Medical Assistant
Dover Technical School
Ronkonkoma, NY06-1998
Skills
- Customer service leadership
- Handling Customer Complaints
- Goal Setting
- Critical Thinking
- Analytical Thinking and Problem Solving
- Claims Assessments
- Microsoft Excel
- Honesty and Integrity
- Motivational Leadership
- Strong Interpersonal and Communication Skills
- Time Management and Organization
- Building Customer Trust and Loyalty
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
LONG TERM DISABILITY ANALYST
THE Hartford Insurance Group
09.2022 - 05.2025
OFFICE SUPERVISOR
Internal Medicine
01.2015 - 01.2022
ADMINISTRATOR
RODDEN ASSISTED LIVING
01.2005 - 01.2015
National Certified Medical Assistant - Medical Insurance Billing/Coding
Dover Technical School
Associate of Science - National Medical Assistant
Dover Technical School