Christine Holy Deckow

20+ years' success leading administrative operations in varying business settings. Repeated success managing accounting processes, staff schedules, client records, customer service, and company policies and procedures. Talent for providing unparalleled customer care. Expert financial and accounts management skills. Demonstrated ability to provide essential administrative support to all levels of staff, managing multiple priorities with a high level of flexibility and professionalism.

• Certificate in ITIL V3 Foundations, WCTC, Pewaukee, WI, 2011
• Certificate in Project Management, Cardinal Stritch University, Milwaukee, WI, 2010

• John Gamache, Funeral Director, Heritage Funeral Home, 414-531-1868
• Steve Marsho, Owner, Jigsaw, llc, 414-271-0200
• Tom Kress, IT Director - Retired, Milwaukee Journal Sentinel, 262-835-9338
• Stacy Smith, Funeral Director, Schramka Funeral Home, 414-687-4013
• Deb Wilson, Funeral Director Apprentice, Schramka Funeral Home, 262-617-6118
• John Andrus, Funeral Director, Andrus Livery, 414-445-5060

• Office Management Systems & Procedures
• Problem Assessment and Resolution
• AP/AR and Reconciliation
• Report and Document Preparation
• Records and Inventory Management
• Executive Administrative Support
• Administrative & Clerical Functions
• Event/Meeting Planning
• Electronic/Paper File Management
• Compliance Recordkeeping
• Customer Relations
• Database Creation

• Building Manager, Heritage Funeral Home, Milwaukee, WI, 01/01/24, 12/31/24, Greet and assist guests in a compassionate and professional manner, providing exceptional customer service., Managed and processed payments for funeral services, merchandise, and related expenses., Coordinated intake and inventory of clothing and dressing arrangements for deceased individuals with attention to detail., Overseeing the release of urns and documents to families with care and sensitivity., Maintained cleanliness and organization throughout the funeral home, including interior and exterior areas., Ensured all necessary supplies and inventory are stocked and readily available.
• Office Manager, Schaff Funeral Home, Milwaukee, WI, 01/01/22, 12/31/24, Developed a compassionate and empathetic demeanor., Ability to ease the grieving family and make the whole process easier for everyone involved., Represented the Funeral Home and Andrus Livery with professionalism and respect towards family and friends who are mourning., Built a great rapport with various Funeral Directors and Medical Examiners throughout Milwaukee and in surrounding counties.
• Office Manager, Jigsaw, llc, Milwaukee, WI, 01/01/20, 12/31/22
• Accounts Receivable Manager, Milwaukee Center for Independence, Milwaukee, WI, 01/01/19, 12/31/20, Developed a process for monthly billing for ten different programs servicing the needs of the elderly and disabled in the community., Worked closely with IT to manage the customer database through clean up of records making sure they are accurate., Developing a collection process that is effective., Developing a process to re bill unbilled services., Developed a process for month end close that allows the accounting team to accrue more accurate.
• Funeral Director Assistant, Andrus Livery Services, Milwaukee, WI, 01/01/17, 12/31/23, Developed a compassionate and empathetic demeanor., Ability to ease the grieving family and make the whole process easier for everyone involved., Represented the Funeral Home and Andrus Livery with professionalism and respect towards family and friends who are mourning., Built a great rapport with various Funeral Directors and Medical Examiners throughout Milwaukee and in surrounding counties.
• Business Office Manager, Sunrise Health Services, Milwaukee, WI, 01/01/16, 12/31/19, Maintained 100% success rate for billing insurance claims each month., Achieved consistent Medicaid application fulfillment., Received commendation from clients and staff for dedication to customer care., Facilitated smooth transition between two healthcare systems by creating a brand new database of residents and financiers., Implemented HIPAA requirements and adhered strictly to organization's policies and procedures.
• Office Manager, Schramka Funeral Home, Milwaukee, WI, 01/01/15, 12/31/16, Reduced Accounts Receivable totals by 33% in only four months., Received consistent recognition for superior customer service in utilizing personal empathy and compassion in order to comfort families and help them navigate the grieving process.
• Office Manager, Air Technologies, Brookfield, WI, 01/01/14, 12/31/15
• Account Coordinator, Genesis 10, Milwaukee, WI, 01/01/12, 12/31/14
• IT Compliance Analyst, Milwaukee Journal Sentinel, Milwaukee, WI, 01/01/10, 12/31/12
• Executive Assistant, Milwaukee Journal Sentinel, Milwaukee, WI, 01/01/09, 12/31/10
• Office Manager, Milwaukee Journal Sentinel, Milwaukee, WI, 01/01/05, 12/31/09