Microsoft Visio
Christine L. Ehrbar
Project Professional
Phoenix,AZ
Summary
Project professional with nine years of experience managing projects that lead to successful implementation and ROI. Strong background applying Lean, Six Sigma, and Change Management methodologies to project initiatives. Expert in relationship-building, promoting psychological safety, and using data to solve problems.
Overview
4
4
Certifications
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Continuous Improvement Leader
The Innovation Studio, County Manager's Office
Phoenix, AZ
04.2018 - Current
- Lead 13 local and cross-functional improvement projects with a total project cost savings of $2.3 million dollars via planning, scoping, analysis, design, implementation, and evaluation, using Lean, Service Design, Change Management, and Six Sigma tools and methods.
- Engaged as improvement resource for 15 different County departments, namely with Animal Care and Control, Equipment Services, Transportation, Real Estate ,Planning & Development, and Flood Control District.
- Designed and delivered 5 Lean and problem-solving training workshops.
- Supervised and coached resources throughout the project lifecycle across various levels; front-line staff to senior leadership.
PMO Project Analyst
ANDEAVOR
Tempe, AZ
10.2017 - 03.2018
- Supported the Project Management Organization (PMO) during IT integration as part of company acquisition.
- Partnered with off-site project manager to coordinate the relocation of 90+ project resources to San Antonio with relocation costs under budget.
- Onboarded/oriented an average of 20 resources per month with a decreased average onboarding time of 7+ days to 3 days.
- Responsible for creating vendor purchase requisitions in SAP across 16 project workstreams.
Project Manager
MCKESSON SPECIALTY HEALTH
Scottsdale, AZ
03.2017 - 07.2017
- Managed, developed, and motivated the success of over 10+ project resources for ad-hoc program changes spanning IT, Operations, Quality, and Contact Center Customer Service.
- Controlled post-implementation monthly project budget of $75,000.
- Orchestrated the planning, coordinating, and managing of Reimbursement, Patient Assistance, and Co-pay Contact Center project work with top five industry pharmaceutical client.
- Partnered with Implementations Project Manager on program launches to supervise core launch team of 5+ Business Systems Analysts.
- Developed and owned project artifacts (including project plans, action and risk logs, impact matrices, and testing timelines).
- Supervised resources from 3 external vendor groups, including offshore.
Business Process Manager
MCKESSON SPECIALTY HEALTH
Scottsdale, AZ
01.2015 - 03.2017
- Lead and deployed 12+ improvement projects annually, targeting goal of $500,000 annual direct and indirect savings.
- Designed an enterprise-wide automation of 9 client service level dashboards, thus contributing to BU margin of 35%.
- Responsible for the supervision of internal project resources and managing external vendors.
- Supervised 3-5 project resources per project related to performance, scheduling, escalations, and personnel issues.
- Standardized processes and documentation to eliminate variation, promote compliance, and patient safety.
Process Improvement Supervisor
MCKESSON SPECIALTY HEALTH
Scottsdale, AZ
06.2012 - 12.2014
- Achieved process reengineering savings of $94,757 (direct), $411,000 (indirect).
- Operated as the process subject matter expert to guide internal REMS team to achieve program client and financial goals, strengthen compliance adherence, and reduce audit risk.
- Mentored, trained, and coached program of over 100 agents on new and revised processes.
- Supervised agents to assure accountability of compliance with program processes and guidelines.
Education
Master of Arts - Industrial-Organizational Psychology
XAVIER UNIVERSITY
Bachelor of Arts - Psychology
University of Akron
08.1998 - 06.2003
Skills
Data collection, analysis, and visualization
undefinedCertification
Prosci Change Management Practitioner
Software
Microsoft Excel and PowerPoint
Asana (project management)
Minitab
Timeline
Prosci Change Management Practitioner
03-2021
American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence
01-2021
Lean Six Sigma Black Belt, Arizona State University College of Engineering
05-2019
Continuous Improvement Leader
The Innovation Studio, County Manager's Office
04.2018 - Current
PMO Project Analyst
ANDEAVOR
10.2017 - 03.2018
Project Manager
MCKESSON SPECIALTY HEALTH
03.2017 - 07.2017
Business Process Manager
MCKESSON SPECIALTY HEALTH
01.2015 - 03.2017
Process Improvement Supervisor
MCKESSON SPECIALTY HEALTH
06.2012 - 12.2014
American Society for Quality (ASQ) Lean Six Sigma Green Belt
12-2010
Bachelor of Arts - Psychology
University of Akron
08.1998 - 06.2003
Master of Arts - Industrial-Organizational Psychology
XAVIER UNIVERSITY
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