Summary
Work History
Overview
Work History
Skills
Timeline
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Christine (Leslie) Christopher

Boise,ID

Summary

Trustworthy and dedicated with over 20 years of experience serving customers and operating computer systems. Talented at serving customers quickly and efficiently. Positive team player but can also work independently. Cheerful when assisting customers with requests and meeting special needs.

Work History

Client Advcacy Unit

Citibank
08.2015 - 09.2021
  • Resolved issues and escalated problems with knowledgeable support across different platforms and several card portfolios
  • Effectively use various computer systems to resolve account inquires
  • Listened to and communicated with client in accurate and efficient manner.
  • Assisted in conducting needs assessments to identify key areas of service needs.

SDSU (Sears Dispute Specialty Unit)

Citibank
09.2010 - 08.2015
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Analyzed, researched and resolved payment and transaction claims within required timeframes.
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.

Sears Customer Service

Citibank
10.2004 - 08.2010
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Lead Supervisor

The Idaho Statesman (Gannett)
04.2002 - 10.2004
  • Training, motivating and coaching all sales and retention representatives.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Lead team by setting the agenda and with measurable results.
  • Coordinated supervisory assignments to maintain strong front-line leadership over sales and retention operations.

Overview

19
19
years of professional experience

Work History

Client Advcacy Unit

Citibank
08.2015 - 09.2021
  • Resolved issues and escalated problems with knowledgeable support across different platforms and several card portfolios
  • Effectively use various computer systems to resolve account inquires
  • Listened to and communicated with the client in an accurate and efficient manner.
  • Assisted in conducting needs assessments to identify key areas of service needs.



SDSU (Sears Dispute Specialty Unit)

Citibank
09.2010 - 08.2015
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Analyzed, researched and resolved payment and transaction claims within required timeframes.
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.

Sears Customer Service

Citibank
10.2004 - 08.2010
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Lead Supervisor

The Idaho Statesman (Gannett)
04.2002 - 10.2004
  • Training, motivating and coaching all sales and retention representatives.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Lead team by setting the agenda and with measurable results.
  • Coordinated supervisory assignments to maintain strong front-line leadership over sales and retention operations.

Skills

  • Client Satisfaction
  • Inbound Phone Calls
  • Client Inquiries
  • Client Support
  • Customer Retention

Timeline

Client Advcacy Unit

Citibank
08.2015 - 09.2021

SDSU (Sears Dispute Specialty Unit)

Citibank
09.2010 - 08.2015

Sears Customer Service

Citibank
10.2004 - 08.2010

Lead Supervisor

The Idaho Statesman (Gannett)
04.2002 - 10.2004

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Christine (Leslie) Christopher