Christiyan Francois
East Orange,NJ
Summary
I am an experienced professional with experience in customer service, management, and administrative roles, including positions in fast-paced environments and the traumatic brain injury (TBI) field. I possess strong organizational, record-keeping, and problem-solving skills, and demonstrate a proven ability to manage sensitive information and optimize processes.
Overview
4
4
years of professional experience
Work History
Rehabilitation Coordinator/ Specialist
Bancroft Neurohealth
Plainsboro, NJ
08.2024 - Current
- Collaborate with multidisciplinary teams to develop and implement effective treatment strategies.
- Educate patients and families on therapeutic techniques and rehabilitation processes.
- Assess facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
- Improve patient outcomes by developing and implementing customized rehabilitation plans.
- Streamline administrative processes by revising documentation templates and implementing electronic record-keeping systems for better efficiency.
- Participate in quality assurance initiatives to maintain compliance with regulatory standards.
Assistant Manager
Claire's Stores Inc
Wayne, NJ
04.2023 - 08.2024
- Assisted in managing daily store operations and staff scheduling.
- Trained and mentored new team members on company policies and procedures.
- Implemented visual merchandising strategies to enhance product presentation.
- Analyzed sales data to identify trends and optimize inventory management.
- Ensured compliance with safety standards and store policies during operations.
Sales Associate
Pandora Jewlery
Edison
04.2022 - 04.2023
- Assisted customers in selecting jewelry that met their preferences and style.
- Maintained organized merchandise displays to enhance customer experience and increase sales.
- Processed transactions efficiently using POS systems, ensuring accuracy at checkout.
- Educated customers on product features, benefits, and care to improve satisfaction and loyalty.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Account Manager Intern
Excel Technology - Remote
Remote
05.2022 - 12.2022
- Assisted in managing client accounts, ensuring timely communication and support.
- Coordinated project deliverables, aligning team efforts with client expectations.
- Developed presentations for client meetings, enhancing engagement and understanding of services.
- Contacted existing account holders to educate clients, update accounts and maintain detailed client information.
- Delivered comprehensive product training sessions for clients, increasing their understanding of features and benefits leading to enhanced usage levels.
Education
Bachelor of Science - Sociology
Bloomfield College
Bloomfield, NJ05-2022
Skills
- Clinical assessment
- Care planning
- Customer service
- Time management
- Verbal and written communication
- Documentation and reporting
- Cross-functional teamwork
- Customer relationship management (CRM)
- Policy implementation
- Data entry
- Discretion and confidentiality
- MS office
- Medical terminology
- Multitasking and organization
- Decision-making
Timeline
Rehabilitation Coordinator/ Specialist
Bancroft Neurohealth
08.2024 - Current
Assistant Manager
Claire's Stores Inc
04.2023 - 08.2024
Account Manager Intern
Excel Technology - Remote
05.2022 - 12.2022
Sales Associate
Pandora Jewlery
04.2022 - 04.2023
Bachelor of Science - Sociology
Bloomfield College
Rookie Award
Winner of the Bancroft Rookie Award 2025