Open To Work
CHRISTLE GREEN
Merchant Services Quality Control Team Lead | Compliance & Process Improvement Specialist | Auditor
Dallas,TX
Summary
An analytical operations and quality professional with broad experience in quality control, account management, recruiting, compliance auditing, and client relations. A proven track record of enhancing workflows, accuracy, and retention while effectively managing high-volume, time-sensitive projects. Recognized for exceptional problem-solving skills and meticulous attention to detail, along with a talent for fostering productive cross-functional relationships that elevate organizational performance. Committed to driving continuous improvement and delivering outstanding results in dynamic environments.
Overview
22
22
years of professional experience
10
10
Certifications
Work History
Quality Control Team Lead / Senior Analyst
EVO Payments International / Global Payments
07.2013 - 08.2025
- Promoted to Team Lead in 2023 based on leadership performance and results.
- Led workflow prioritization, delegation, and operational coordination.
- Managed audit initiatives requiring documentation validation and CRM data analysis.
- Collaborated with external auditors and consulting firms during procedural reviews.
- Created procedural guides improving efficiency and accuracy.
- Compiled SLA and KPI reports measuring performance, service quality, and financial impact.
- Resolved billing discrepancies and validated pricing/account updates.
- Developed cross-training programs improving team productivity and consistency.
Owner/Operator
RC Development
06.2003 - 05.2013
- As a freelance writer and editor, I managed business operations, client relations, and project coordination while building long-term customer partnerships.
Recruiter (Seasonal)
PFS Web
01.2010 - 10.2010
- Assisted with new hire recruitment for project campaigns.
- Mentored junior associates, fostering a collaborative environment and enhancing team performance.
- Analyzed client requirements to optimize inventory management and distribution strategies.
Account Manager
Venturi Staffing Partners / Staffmark
02.2006 - 03.2010
- Maintained 97% fill ratio across technical, clerical, and administrative placements.
- Increased annual revenue by 48.6% through client acquisition and placements.
- Conducted behavioral interviews, skills testing, and compliance screenings.
- Managed workers’ compensation and unemployment claims.
- Expanded client accounts through marketing, outreach, and relationship building.
Education
BFA - Graphic Design
The Art Institute of Dallas
Dallas01-2015
Associate Degree - Paralegal Assistant
Executive Secretarial School
Dallas01-1997
Skills
- Microsoft Office
- CRM Platforms
- Outlook
- Windows OS
- Adobe Creative Suite
- Typing 60–65 WPM
- 10 Key 20,000 KPH
Accomplishments
- Employee of the Year recognition (Texas Association of Staffing).
- Two-time Employee of the Month award recipient.
- Sent 400+ retention offers within 3 months reducing turnover.
- Created 15+ operational templates improving workflow efficiency.
- Led successful workflow transition across departments.
- Played key role in 4-month financial migration project.
Certification
- SOX Compliance
- Anti-Money Laundering
- Workplace Ethics
- OSHA/Hazmat Safety
- Employment Law & I-9
- E-Verify
- Conflict Resolution
- Business Development
- Client Relationship Management
- Claims Processing
Timeline
Quality Control Team Lead / Senior Analyst
EVO Payments International / Global Payments
07.2013 - 08.2025
Recruiter (Seasonal)
PFS Web
01.2010 - 10.2010
Account Manager
Venturi Staffing Partners / Staffmark
02.2006 - 03.2010
Owner/Operator
RC Development
06.2003 - 05.2013
Associate Degree - Paralegal Assistant
Executive Secretarial School
BFA - Graphic Design
The Art Institute of Dallas
Core Competencies
- Quality Control & Compliance
- Account Management
- Recruiting & Staffing
- CRM Systems
- Process Improvement
- Reporting & Analytics
- Training & Development
- Client Relations
- Project Coordination
- Claims Administration
- Negotiation
- Cross-Functional Leadership
Work Preference
Work Type
Full TimeLocation Preference
RemoteExecutive awarded employee of the month and year
* A two-time employee of the month recipient within the payment card processing industry, which included a one-on-one luncheon provided by both the Senior Vice President and VP of Operations; also received the “Spot Award”, from the VP of Internal Auditing, for process flow walk-throughs with Deloitte and Ernst and Young LLP.
* An employee of the year recipient with an award ceremony recognition from the president of the Texas Association of Staffing, due to regional ranking performance highlights.