- Baking
- Cooking
- Fashion
- Sewing
- Bowling
Christlyn Miller
Lehigh Acres,FL
Summary
Adept at enhancing operational efficiency and patient satisfaction. My tenure at Prime Healthcare showcased my ability to streamline ER processes and improve workflow, Thanks to my strong organizational abilities and commitment to HIPAA compliance I ensure the privacy and confidentiality of patients medical records. Recognized for exceptional customer service and problem-solving skills. I consistently contributed to a positive patient experience and operational excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
40
40
years of professional experience
Work History
Wound Care Center & Emergency Room Unit Secretary
Prime Healthcare
Lehigh Acres, FL
01.2012 - Current
- Set up consults for Emergency Room Physicians.
- Provided essential back-up support to nursing staff, allowing them more time for direct patient care activities.
- Continually sought ways to optimize administrative processes within the emergency department, identifying areas for improvement and suggesting practical solutions.
- Enhanced patient satisfaction scores through exceptional customer service skills, addressing concerns professionally, empathetically, and efficiently.
- Kept up-to-date on changing protocols within the emergency department through ongoing training sessions, contributing positively towards overall patient care.
- Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
- Promoted a safe and clean environment for patients and staff alike through adherence to infection control protocols and regular workstation maintenance.
- Facilitated smooth transfer of patients to different departments or facilities for higher level of care, helping maintain a seamless flow within the emergency room.
- Improved overall workflow within the ER unit by consistently prioritizing tasks based on urgency level and departmental goals.
- Expedited discharge processes for patients, liaising with various departments to complete required documentation swiftly.
- Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff. This includes 3 doctors and 6 nurses for ER shift.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
Medical Coder/Customer Service Representative
Apollo Technology
Fort Myers, FL
08.2009 - 12.2011
- Emergency Coding 6 major hospitals.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Promoted teamwork within the department through effective communication and collaboration on complex cases.
- Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
- Enhanced coding accuracy by meticulously reviewing patient records and applying correct medical codes.
- Maintained up-to-date knowledge of coding guidelines and regulations, ensuring compliance across all coding activities.
- Improved patient privacy protection by strictly adhering to HIPAA regulations during coding and billing process.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant General Manager
Saks Fifth Avenue
Miami, FL, Tysons Corner, Virginia, Fort Myers, FL
10.1984 - 01.2009
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Accounts Payable
- Shipping and Receiving
Education
Medical Billing And Coding Coding Certificate - Medical Coder
Edison College
Fort Myers, FL06.2009
Accounting
Virginia State
VirginiaData Processing
Herzing Institute
Birmingham, ALMaster of Arts - General Studies
Daniel Payne College
Birmingham, AL05.1976
Skills
- HIPAA Compliance Knowledge
- Customer Service Oriented
- Organizational abilities
- Scheduling appointments
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Effective Communication
- Data Entry
- Professionalism
- Telephone Etiquette
Interests
Timeline
Wound Care Center & Emergency Room Unit Secretary
Prime Healthcare
01.2012 - Current
Medical Coder/Customer Service Representative
Apollo Technology
08.2009 - 12.2011
Assistant General Manager
Saks Fifth Avenue
10.1984 - 01.2009
Medical Billing And Coding Coding Certificate - Medical Coder
Edison College
Accounting
Virginia State
Data Processing
Herzing Institute
Master of Arts - General Studies
Daniel Payne College