CHRISTOHER DOUGLAS
West New York,NJ
Summary
Dynamic broadcast associate with a proven track record at MLB Network, adept in sports and video editing and showcasing strong analytical skills. Excelled in producing engaging content for on-air and digital platforms, enhancing viewer experience. Expert in Adobe Premier Pro, as well as significantly contributed to team success by leveraging social media trends and material organization for storytelling excellence.
Overview
7
7
years of professional experience
Work History
FREELANCE BROADCAST ASSOCIATE
MLB NETWORK, NHL NETWORK
08.2022 - Current
- Assist with preparing files and records, editing and producing for on-air programming.
- Editor/Producer for shows including Intentional Talk, MLB tonight, MLB Central, and Quick Pitch
- Work closely with on-air talent to create video breakdowns that use content to prove a point
- Voice Over, Sound on Tape, In-bump, and out bump elements for shows
- Produce independent pieces for MLB?NHL Websites and apps
- Complete game highlights showcasing storytelling abilities
- Cutdowns for live shows for re-air, finding the best moments to show in re-air
- Best of the Week montages for shows to highlight the best 1 to 2 minutes of every show
- Work closely with Executive Producers, Edit Supervisors, and Talent to create the best content for daily talk shows
JR VIP ACCOUNT MANAGER
RUSH STREET INTERACTIVE
02.2021 - 07.2022
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Manager of over 200 VIP Customers helped them with their needs and expectations for optimal customer service and overall experience
- Also a player support agent doing live chats ranging from reporting issues with site/mobile app, payment information and helped achieve the highest customer satisfaction possible
- Complete knowledge of Zendesk and Backoffice
AAA CALL AGENT
AAA Membership Call Center
11.2019 - 02.2021
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Attended safety training meetings to learn procedures for handling emergency calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Bar and Restaurant Manager
ALCHEMIST AND BARRISTER
06.2017 - 01.2020
- Met, greeted, and ensured a positive dining and bar experience
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled high volume restaurant duties front and back of the house to ensure a positive customer experience
Education
Bachelor of Science - COMMUNICATION AND BROADCAST JOURNALISM
William Paterson University of New Jersey
Wayne, NJ05.2020
Skills
- Sports and video editing
- Broadcast Media
- Proficient in Adobe Premier Pro
- Material Organization
- Strong Analytical skills
- Social Media Content Editing including Instagram, TikTok and Snap Chat
- U Tube Content Editing
- News Writing for Radio/Television
- Experience in Control Room including sound board and graphics
- Hosting an Audience on both Radio and Television
- Understanding the News cycle and what is newsworthy
Timeline
FREELANCE BROADCAST ASSOCIATE
MLB NETWORK, NHL NETWORK
08.2022 - Current
JR VIP ACCOUNT MANAGER
RUSH STREET INTERACTIVE
02.2021 - 07.2022
AAA CALL AGENT
AAA Membership Call Center
11.2019 - 02.2021
Bar and Restaurant Manager
ALCHEMIST AND BARRISTER
06.2017 - 01.2020
Bachelor of Science - COMMUNICATION AND BROADCAST JOURNALISM
William Paterson University of New Jersey
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