Christoper Matthews

• Delivered on-site pre and post-implementation support for Network 2.0, enhancing user experience across assigned locations.
• Trained facility management on effective processes for successful Network 2.0 adoption.
• Collaborated with district staff to enhance Network 2.0 tools and processes, optimizing operational efficiency.
• Served as primary contact and subject matter expert for Network 2.0, facilitating collaboration with senior NOSS specialist.
• Evaluated needs for process improvements, advising senior NOSS specialist to inform management decisions.

Led Vancouver group, assigning staff to routes and optimizing freight distribution.

Facilitated work group meetings to promote collaboration and efficiency.

• Monitored staff performance, providing feedback to maintain high service standards.
• Operated company vehicles, delivering and picking up packages courteously.
• Checked shipments for FedEx service compliance.
• Provided coverage for all routes within station's service area.
• Executed customer service functions, ensuring timely and accurate package handling.
• Performed diverse duties based on management directives.

Supervised loading and unloading of trunk aircraft to maximize operational efficiency.

• Coordinated package transfers to ensure on-time departures.
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• Collaborated with load and balance teams to guarantee safe and efficient flights.
• Assisted team members in training on safety procedures to enhance compliance.
• Utilized two-way radio systems for effective communication among ramp agents, pilots, and ground crew.
• Communicated with team members during operations to ensure effective coordination.

• Ensured compliance with hazardous materials regulations and safety protocols, minimizing risks during transportation.
• Conducted training sessions on dangerous goods handling for staff.
• Reviewed shipping documentation for accuracy and completeness, reducing potential delays in delivery.
• Collaborated with teams to assess and mitigate transportation risks, enhancing overall safety in operations.
• Developed and updated company policies for dangerous goods management.