Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christopher Adams

Alvin

Summary

Dynamic customer service professional with a proven track record at Walmart and Jiffy Lube, excelling in complaint resolution and relationship building. Leveraging strong product knowledge and a calm demeanor, I consistently enhance customer satisfaction and drive sales through effective communication and strategic inventory management. Passionate about delivering exceptional service and fostering positive experiences.

Overview

2
2
years of professional experience

Work History

Customer Sales Associate

Jiffy Lube
Friendswood
12.2023 - Current
  • Ensured cleanliness of store environment, including floors, windows, and displays.
  • Demonstrated product features to align with customer needs.
  • Attended weekly team meetings to assess performance goals and objectives.
  • Maintained knowledge of store merchandise and policies for informed customer service.
  • Organized stockroom shelves by size, color, and style for efficient inventory management.
  • Performed cashier duties, including payment processing and issuing receipts.
  • Handled customer complaints professionally to enhance satisfaction.
  • Developed promotional strategies to boost sales volume effectively.

Customer Service Representative

Walmart
Alvin
04.2023 - 09.2023
  • Provided accurate information about products and services to customers through effective communication.
  • Developed strong relationships with customers via friendly interactions and support.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction.
  • Gathered customer feedback through surveys to enhance service quality.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Maintained professionalism while addressing difficult customer situations.
  • Answered inquiries accurately, demonstrating expertise in product knowledge.
  • De-escalated tense situations through calm and friendly engagement.

Education

High School Diploma -

Alvin Highschool
Alvin, TX
06-2023

Some College (No Degree) - Business

Alvin Community College
Alvin, TX

Skills

  • Customer service
  • Product knowledge
  • Inventory management
  • Sales strategies
  • Cash handling
  • Complaint resolution
  • Conflict de-escalation
  • Time management
  • Team collaboration
  • High-energy attitude
  • Calm demeanor
  • Relationship building

References

References available upon request.

Timeline

Customer Sales Associate

Jiffy Lube
12.2023 - Current

Customer Service Representative

Walmart
04.2023 - 09.2023

High School Diploma -

Alvin Highschool

Some College (No Degree) - Business

Alvin Community College

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