Christopher Akers
Kingsford
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional.
Communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
Work History
Cook/Prep
Greenleaf Sportsbar
08.2024 - Current
- Prepared and cooked a variety of dishes according to recipes, portion control guidelines, and quality standards
- Maintained a clean and organized work station, ensuring compliance with food safety regulations
- Efficiently managed multiple orders simultaneously during peak hours while maintaining high-quality standards
- Trained new kitchen staff on proper cooking techniques, recipe adherence, and food safety procedures
- Followed standardized recipes accurately to ensure consistent taste and presentation of dishes
- Operated various kitchen equipment such as grills, ovens, fryers, etc., adhering to safety protocols at all times
- Adapted quickly to changes in menu requirements or customer requests while maintaining efficiency in the kitchen workflow
- Ensured timely preparation of all food items according to ticket orders from servers or waitstaff members
- Closely monitored cooking temperatures throughout the shift to ensure food safety standards were met
- Suggested modifications or substitutions for specific dishes to accommodate dietary preferences or allergies
- Maintained a positive and professional attitude in high-pressure situations, ensuring smooth kitchen operations
- Trained kitchen staff on proper knife skills, cooking techniques, and safety procedures
- Operated kitchen equipment such as grills, ovens, fryers, and slicers in a safe and efficient manner
- Collaborated with other members of the kitchen staff to ensure timely completion of orders during peak hours
- Followed proper food handling procedures to minimize waste and maintain freshness
Fabricator/Assembler
Miller Products Company
06.2023 - Current
- Build Rebar cages to specific dimensions for the customer
- Use hand held power tools
- Basic forklift duties
- Unload semi trucks
- Load semi trucks
- Bend Rebar to specific dimensions for the customer
- Hand tie Rebar cages to specific dimensions for the customer
- Operate bending machines to bend Rebar
- Cut rebar using sheer machine.
- Read blueprints
- Operate Pallet Jack
General labor and cleaning
PSI Services
05.2022 - 02.2023
- Cut grass
- Grease machines when needed
- Load and unload materials
- Change air filters
- Paint
- Misc. construction jobs
- Clean work areas
- Run Elevators in the Mill
- Fire Watch when someone is welding
- Hole Watch when a worker is working inside a small space or machine
- Use basic small power tool, corded or pneumatic
- Abide by all safety regulations and wear all PPE
- Other Misc. labor jobs around that come up.
- Clean up a designated area
- Strip and wax floors when needed
- Run a floor scrubber when needed.
Level 2 Technical Advisor
Concentrix
08.2021 - 01.2022
- Work from home agent
- Technically advise customers about their devices on a daily basis
- Help customers create accounts
- Help customers set up email addresses
- Help customers set up repairs on a damaged device, iPhone, iPad, or Mac
- Attend WebEx meetings when they are scheduled
- Complete Self Guided Training whenever there is training assigned
- Make store appointments for customers when needed
- Troubleshoot customers technical issues
- Can type 40-50 WPM
- Very familiar with iOS, MacOS, and Windows operating systems
- Know and follow different company procedures
- Troubleshooted iOS, and Mac devices on a daily basis
- Respond to work related emails daily
- Mentor new advisors
- Learn how to navigate different programs used to troubleshoot technical issues
- Help customer purchase insurance for their devices
- Help customers with 3rd party Software downloaded onto a iMac
- Experience with multiple computer screens and going between multiple programs as well as being on a live call with a customer.
- Experience working in highly stressful environments.
Call Center Technician
CCI Systems, Inc.
06.2019 - 01.2021
- Take calls from customers and help them fix their internet from the phone.
- Work with customers to help them restore their Phone, TV or Internet
- I had to be able to type at least 30 WPM, and I can type up to 65 WPM.
- I learned how to use different computer programs with the Network to help customers fix the internet speeds or the internet itself.
- I had to learn the different types of cables there are for running the internet
- I learned how to run speed test for customers when the internet was running slow.
- I also learned how to send a Ping Test to a computer to test the response time.
- Help restore the Internet and the Network when it was knocked out by a storm or something else.
- I learned a lot about how to troubleshoot wired and wireless internet issues.
- I would remote access different equipment to reboot it
- I log into different access points for hotels or camp grounds to troubleshoot issues
- I remote access Towers in different cities to troubleshoot issues.
- I learned how to access customers internet modems remotely to troubleshoot issues.
- I learned how to walk customers through logging into their own routers so they could make some changes to the Wi-Fi.
- I learned how to troubleshoot Wally boxes and Hopper boxes for direct TV for different resorts and hotels.
- I processed billing payments for customers.
- I set up new accounts for customers starting up new services.
- I logged into customers routers to set passwords and network names.
- I worked with field technicians on the phone to solve customer issues
- Deal with service outages for internet, phone, and TV.
- Troubleshoot phone issues at hotels, resorts, and campgrounds.
- Troubleshoot phone issues for business and residents
- Manually add devices to the internet network by remotely accessing Nomadix and adding MAC addresses.
- Troubleshoot switches and controllers when issues arise.
- Continuously training to keep up with the new technology coming out.
- Provisioned customers modems with the internet speed they paid for.
- Was on 35 different business lines so I had to know each businesses policies and how that certain company troubleshooted their customers problems.
- Troubleshooted problems with airport kiosks when they crashed.
- Help register customers personal devices to the network by getting the MAC address off whatever devices they were using, then bypass that device to the network so the customer could get online.
- Upgrade customers plans or they internet speed for certain hotels/resorts.
- Work with the hotel/resort managers to get new access points installed or a new controller or switch.
- Troubleshoot network outages for apartments and small businesses.
- Did general customer service on a daily basis.
General Contractor/Laborer
Susan Gislason Enterprises
11.2017 - 12.2018
- Clean or prepare construction sites to eliminate possible hazards.
- Measure, mark, or record openings or distances to layout areas where construction work will be performed.
- Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.
- Cut felt, shingles, or strips of flashing to fit angles formed by walls, vents, or intersecting roof surfaces.
- Cover exposed nail heads with roofing cement or caulking to prevent water leakage or rust.
- Cover roofs or exterior walls of structures with, aluminum, wood, or related materials, using brushes, knives, punches, hammers, or other tools.
- Apply alternate layers of hot asphalt or tar and roofing paper to roofs.
- Mop or pour hot asphalt or tar onto roof bases.
- Shape or cut materials to specified measurements, using hand tools, machines, or power saws.
- Follow established safety rules and regulations and maintain a safe and clean environment.
- Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.
- Install structures or fixtures, such as windows, frames, flooring's, trim, or hardware, using carpenters' hand or power tools.
Line Cook/Prep Cook
PINE MOUNTAIN RESORT
04.2007 - 08.2011
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
- Collaborated with the kitchen team to plan daily specials and seasonal menu changes
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
- Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
- Adhered to portion control guidelines while plating dishes for consistent portion sizes
- Followed all food safety regulations including temperature monitoring and labeling of prepared foods
- Communicated effectively with servers regarding special requests or modifications from customers
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
- Ensured that all dishes leaving the kitchen were visually appealing by garnishing plates appropriately
- Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
- Closely monitored cooking times and temperatures for all dishes to ensure optimal taste and texture
- Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements
- Labeled all prepared items with appropriate date labels for easy identification in storage areas
- Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times
Education
High school Diploma -
Kingsford High School
Kingsford, MI05-2004
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Knife skills
- Call center operations
- Issue troubleshooting
- Active listening
- User support
- Materials loading
- Production methods
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Power tool operation
- Painting and finishing
- Equipment operation
- Hand or power tools
Timeline
Cook/Prep
Greenleaf Sportsbar
08.2024 - Current
Fabricator/Assembler
Miller Products Company
06.2023 - Current
General labor and cleaning
PSI Services
05.2022 - 02.2023
Level 2 Technical Advisor
Concentrix
08.2021 - 01.2022
Call Center Technician
CCI Systems, Inc.
06.2019 - 01.2021
General Contractor/Laborer
Susan Gislason Enterprises
11.2017 - 12.2018
Line Cook/Prep Cook
PINE MOUNTAIN RESORT
04.2007 - 08.2011
High school Diploma -
Kingsford High School