Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Shop Manager
Racing Solutions
11.2019 - Current
Managed inventory control, cash control, and store opening and closing procedures.
Maintained safe working environment by enforcing adherence to safety and security protocols.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Created employee schedules to align coverage with forecasted demands.
Interacted well with customers to build connections and nurture relationships.
Shop Owner
ARD Motorsports
03.2011 - 11.2019
Complied with legal requirements and set up surveillance measures to secure merchandise.
Completed store operational requirements by assigning tasks based upon strength and level of experience.
Prepared annual budgets and monitored financial objectives.
Coached, counseled and disciplined employees.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shop Owner
AAP Motorsports
02.2003 - 01.2009
Complied with legal requirements and set up surveillance measures to secure merchandise.
Completed store operational requirements by assigning tasks based upon strength and level of experience.
Prepared annual budgets and monitored financial objectives.
Coached, counseled and disciplined employees.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Norcross High School
Norcross, GA
03.1988
Skills
Critical Thinking
Customer Service
Develop Policies
Customer Loyalty
Employee Management
Expert knowledge of standalone systems for cars Such as Motec, AEM, Haltec
Flash Tuning
Custom fabrication including Tig, Mig, and metal working
Expert mechanical experience for automotive repair and troubleshooting from basic maintenance to complete engine rebuild