Rylin-Drake Estivariz
Phoenix,AZ
Summary
Hello I am Rylin-Drake! I am passionate about becoming a Paramedic, eager to gain experience in the field through dispatch work while pursuing EMT classes. Recognized for strong work ethic, constantly striving for improvement and embracing constructive feedback. Composed and adaptable in high-pressure situations. Excel as a team player and when working independently. Ability to connect with others comes naturally due to diverse cultural background with Hawaiian and Bolivian heritage. Driven by deep love for the world and strong desire to contribute to its safety and betterment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shop Manager
Effortless Mobile Auto Services
Phoenix, AZ
03.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Manage all mobile and shop teams to ensure work day is going smoothly and making sure they are running as efficiently as they can.
- Answer business line and address all incoming calls along with any and all questions from vendors and clients.
- Problem solve any issue that arises with company equipment or clientele.
General Manager
Crumbl Cookies westgate llc
Glendale, AZ
07.2020 - 01.2022
- Store inventory
- Hiring and interviews
- Training new employees
- As well as working in store with shift leads and bakers
Shift Lead
Crumbl Cookies
Avondale, AZ
03.2020 - 07.2020
- Was in charge of shift, making sure everything on the game plan for that shift was done before next shift comes in
- Dealing with any customer needs and training new employees
General Manager
The Halal Guys
Phoenix, AZ
02.2017 - 10.2019
- Place food/produce orders as necessary
- Do inventory weekly
- Hiring employees and interviewing as needed
- Reprimand employees as needed
- Make employee and supervisor schedules weekly
- Make deposit drops at bank, payroll, labor schedules
- And of course training of employees
- Make sure the restaurant is always up to top performing shape
Productionist
Krispy Kreme
Avondale, AZ
02.2016 - 01.2017
- As a productionist I came in early in the mornings (3am) to start making doughnuts, I also cleaned the back of house and put away orders every Monday morning
Education
High school or equivalent -
Skills
- Pacing
- Mechanically Inclined
- Leadership Skills
- Interpersonal Skills
- Stress testing
- Troubleshooting expertise
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Safety Procedures
- Self Motivation
- Analytical Thinking
Certification
Driver's License
Willingtorelocate
- Goodyear, AZ
- Avondale, AZ
- Peoria, AZ
Timeline
Shop Manager
Effortless Mobile Auto Services
03.2022 - Current
General Manager
Crumbl Cookies westgate llc
07.2020 - 01.2022
Shift Lead
Crumbl Cookies
03.2020 - 07.2020
General Manager
The Halal Guys
02.2017 - 10.2019
Productionist
Krispy Kreme
02.2016 - 01.2017