Christopher Anderson
Flanagan,IL
Summary
With a proven track record at Locodocs Inc, I excel in mechanical and electrical repairs, enhancing team performance by 30%. My adaptability and expert problem-solving skills have significantly boosted customer satisfaction and repeat business. Skilled in advanced troubleshooting and customer service, I consistently deliver high-quality, efficient solutions.
Overview
13
13
years of professional experience
Work History
Locomotive Repair Specialist
Locodocs Inc
12.2019 - Current
- Improved team performance with regular training sessions on new tools and techniques.
- Provided expert consultations to clients, recommending appropriate repair solutions based on device condition and budget constraints.
- Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
- Managed warranty claims efficiently, liaising with manufacturers to approve replacements or refunds as necessary.
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Troubleshot complex technical issues, identifying root causes and implementing effective solutions.
- Conducted thorough quality checks before returning repaired devices to customers, ensuring full functionality restoration.
- Optimized workflow by delegating tasks according to individual team member strengths and areas of expertise.
- Ensured adherence to safety standards during all repair procedures, minimizing risk of injury or damage to equipment.
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
- Increased customer satisfaction by providing timely and efficient repairs on various electronic devices.
- Mentored junior technicians, sharing best practices and guiding them through challenging repair tasks.
- Established a strong rapport with customers, ensuring clear communication and understanding of their repair needs.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Diesel Technician
Reds Truck Repair
01.2013 - 01.2014
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
Diesel Mechanic
A&R Transport Inc.
01.2016 - 12.2019
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Installed new systems and components in vehicles.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
Diesel Technician
Sapp Brothers
01.2015 - 01.2016
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
- Removed components and completed repairs or installed new replacements.
- Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
Deckhand
ADM Artco
01.2014 - 01.2015
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Assisted with navigation and watchmen tasks as look-out.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
Diesel Technician
Petro Travel Center
01.2012 - 01.2013
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
Education
Automotive Mechanics
Illinois Vally Community College
Oglesby, ILCullinary Arts
Indean Vally Vocational Center
Somonauk, ILHigh School Diploma - General Studies
Serena High School
Serena, IL2011
Skills
- Mechanical repairs
- Power tool operation
- Hand tool proficiency
- Electrical repairs
- System upgrades
- Vehicle maintenance
- Plumbing repairs
- Basic carpentry
- Diagnostic testing
- Pneumatic systems
- Component replacement
- Advanced troubleshooting
- Preventative maintenance
- Hydraulic repairs
- Customer service
- Electrical troubleshooting
- Transportation safety
- Experience operating machines
- Service documentation
- Repair logging
- Teamwork and collaboration
- Attention to detail
- Reliability
- Adaptability and flexibility
- Welding
Timeline
Locomotive Repair Specialist
Locodocs Inc
12.2019 - Current
Diesel Mechanic
A&R Transport Inc.
01.2016 - 12.2019
Diesel Technician
Sapp Brothers
01.2015 - 01.2016
Deckhand
ADM Artco
01.2014 - 01.2015
Diesel Technician
Reds Truck Repair
01.2013 - 01.2014
Diesel Technician
Petro Travel Center
01.2012 - 01.2013
Automotive Mechanics
Illinois Vally Community College
Cullinary Arts
Indean Vally Vocational Center
High School Diploma - General Studies
Serena High School
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