Jerry DeRoche
Santo
Summary
Experienced HVAC Appliance Repair Specialist skilled in mechanical and electrical repairs. Proven track record in preventative maintenance and technical diagnostics, ensuring optimal appliance performance and customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hvac Appliance Repair Specialist
Doshier Appliance
Mineral Wells, TX
02.2024 - Current
- Diagnosed appliance malfunctions using advanced troubleshooting techniques and diagnostic tools.
- Performed repairs on various household appliances, ensuring optimal functionality and safety standards.
- Provided exceptional customer service by explaining repair processes and addressing client concerns effectively.
- Maintained accurate records of repairs and inventory for efficient workflow management.
- Trained junior technicians on best practices for appliance repair and customer interaction protocols.
- Implemented process improvements that increased efficiency in the repair workflow and reduced turnaround times.
- Collaborated with team members to develop solutions for complex appliance issues, enhancing overall service quality.
- Conducted regular equipment maintenance checks to prevent future breakdowns and ensure reliability of services provided.
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
Maintance Supervisor
Garner ISD
Garner,Tx
09.2014 - 09.2024
- Supervised daily operations to ensure efficient workflow and adherence to district policies.
- Mentored staff to enhance team performance and foster a collaborative work environment.
- Implemented training programs to improve employee skills and operational efficiency across departments.
- Developed strategies for resource allocation, optimizing budget management within educational guidelines.
- Coordinated scheduling and logistics for events, ensuring smooth execution of district-wide initiatives.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Streamlined workflow processes, resulting in improved efficiency and reduced downtime.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Hvac Appliance Technician
Doshier Appliance
Mineral Wells, TX
06.2002 - 09.2014
- Diagnosed and repaired malfunctioning appliances, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks on a variety of household appliances to extend lifespan and reliability.
- Collaborated with team members to streamline repair processes, improving workflow efficiency across service calls.
- Trained junior technicians on best practices for appliance repair and customer service standards.
- Implemented quality control measures to enhance service accuracy and reduce repeat visits for repairs.
- Managed inventory of parts and tools, ensuring availability for timely repairs during service appointments.
- Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
- Collaborated with team members to address complex technical issues, ensuring timely and effective solutions for customers.
Education
High School Diploma -
Arlington High
Arlington, TX06-1997
Skills
- Precision soldering
- Mechanical repairs
- Power tool operation
- Hand tool proficiency
- Electrical repairs
- Hardware installation
- Plumbing repairs
- Basic carpentry
- Software configuration
- Diagnostic testing
- HVAC systems
- Schematic analysis
- Electronic circuitry
- Technical diagnostics
- Customer service
- Preventative maintenance
- Mechanical skills
- Safety requirements
- Safety management
Certification
TACLB29375E
Timeline
Hvac Appliance Repair Specialist
Doshier Appliance
02.2024 - Current
Maintance Supervisor
Garner ISD
09.2014 - 09.2024
Hvac Appliance Technician
Doshier Appliance
06.2002 - 09.2014
High School Diploma -
Arlington High