Christopher Andrews

• Research and determine the existence of heirs.
• Perform in depth research using a variety of state, public and paid-access sources.
• Research and determine potential estate solvency, including but not limited to DHS and Unclaimed Property.
• Utilize KAPS when needed as an added support tool for reference.
• Research, coordinate, and aid with outreach opportunities.
• Communication and Program support. Serve as a point of contact for funeral homes, police departments, landlords and others to report intestate estate cases.
• Coordinate and schedule meetings with attorneys and personal representatives.
• Explain laws, rules, procedures, and regulations to public.
• Maintain accurate records in the case management system, enhancing data integrity and accessibility.
• Utilize critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
• Reduce errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
• Participate in meetings with stakeholders to discuss program objectives and strategies.
• Prepare Simple Estate Affidavits, probate documents, bank/credit union Affidavits.
• Field work as needed to meet and coordinate with vendors to provide service on property and supervise the work to ensure completion as expected.
• Coordinate with landlords, neighbors, law enforcement and service providers to obtain details on the case or oversee work on the property; taking photos, and or videos of the residence or document assets and condition of searching for information on wills, assets, heirs; appropriately handle and secure weapons, medications, illegal substances, and cash and or items of value.

This position was reclassified to my current position with Treasury, Estate Intake Specialist. All responsibilities remained the same with additional responsibilities added with Treasury.

• Researched and analyzed inquiries to provide appropriate data.
• Researched and reviewed claim evidence to determine entitlement.
• Reviewed and analyzed claims to ensure compliance with state regulations.
• Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
• Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
• Provided exceptional customer service by empathetically addressing claimants concerns and effectively explaining and interpreting the laws, rules and regulations.

• Coordinated logistics and procurement processes to ensure timely supply delivery.
• Managed inventory control systems to maintain accurate stock levels and minimize shortages.
• Analyzed supply chain metrics to identify trends.
• Maintained a high level of accuracy in all documentation related to inventory management, purchasing, and shipping/receiving activities.
• Managed vendor relationships, ensuring timely deliveries and accurate invoicing.
• Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
• Streamlined documentation procedures, improving accuracy in records management for supply transactions.