Christopher Arceo
Mukilteo,WA
Summary
Holistic Systems Engineer creates solutions designed to integrate seamlessly or serve as foundations for new operations. Provides both functional products and integral documentation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agile Product Owner IV/Agile Product Manager
Premera Blue Cross Of Washington
02.2019 - 11.2021
- Attended Agile ceremonies, demos and production proving activities.
- Broke project into epics and implementable user stories.
- Interacted with internal stakeholders as voice of customer.
- Liaised with product team and development team to help break down requirements.
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Allocated and approved team resource usage.
- Collaborated with development team on IT services and tasks.
- Led cross-functional teams to successfully complete IT projects.
IT Infrastructure Solutions Architect
Premera Blue Cross Of Washington
05.2016 - 05.2018
- Worked with developers and engineers to realize technological solutions.
- Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Analyzed IT solutions proposed to meet diverse business requirements.
- Designed architecture strategies for large-scale system-wide application deployments.
- Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
- Created migration strategies to bridge development gaps between existing software architecture and future updates.
Solutions Engineer
Premera Blue Cross Of Washington
04.2014 - 05.2016
- Maintained communication with internal stakeholders and provided mentorship to processes.
- Coordinated with customers and resolved all technical issues and prepared documents.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Monitored and collected all technical information and designed appropriate workflow for customers.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Systems Engineer
Premera Blue Cross Of Washington
08.2006 - 05.2014
- Documented system design, configuration, mapping and processes.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Collaborated with executive team to define business requirements and systems goals.
- Created flowcharts, diagrams and other documentation.
- Analyzed security logs to determine and alleviate network threats.
- Created system design models and specifications to support system programmers and development teams.
- Designed tailored disaster recovery solutions to maintain uptime.
Education
Associate of Applied Science - Electronics Engineering Technologies
ITT Technical Institute - Bothell
Bothell, WA03.2021
No Degree - Information Technology Management
Western Governors University
OnlineSkills
- Problem Management (Root Cause Analysis)
- Risk Management
- Risk Assessments
- Technical Expertise
- Lean Methodologies
- Agile Frameworks
- Systems Analysis
- Technology Implementation
- Documentation and Reporting
Certification
- CSM Certified – Scrum Alliance
- CSPO Certified – Scrum Alliance
- SAFe Agilist certified – December 2019
- SAFe PO/PM 4.6 certified – December 2020
- A+ Certified
- Network + Certified
- Certified MCP – Azure Cloud Architecture– 70-384
- ITIL v3 Certified
Timeline
Agile Product Owner IV/Agile Product Manager
Premera Blue Cross Of Washington
02.2019 - 11.2021
IT Infrastructure Solutions Architect
Premera Blue Cross Of Washington
05.2016 - 05.2018
Solutions Engineer
Premera Blue Cross Of Washington
04.2014 - 05.2016
Systems Engineer
Premera Blue Cross Of Washington
08.2006 - 05.2014
Associate of Applied Science - Electronics Engineering Technologies
ITT Technical Institute - Bothell
No Degree - Information Technology Management
Western Governors University
- CSM Certified – Scrum Alliance
- CSPO Certified – Scrum Alliance
- SAFe Agilist certified – December 2019
- SAFe PO/PM 4.6 certified – December 2020
- A+ Certified
- Network + Certified
- Certified MCP – Azure Cloud Architecture– 70-384
- ITIL v3 Certified
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