Christopher Arroyo
Corpus Christi
Summary
Vigilant and detail-oriented hospitality professional with over two years of experience at Omni Hotels & Resorts seeking to transition into a Loss Prevention role. Certified Texas Level 2 Security Officer with a proven track record of maintaining operational integrity, handling high-volume cash transactions, and ensuring a safe guest environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dining Room Attendant - Switchgrass Landing
Omni Hotels & Resorts
Corpus Christi, TX
01.2026 - Current
- Managed timely responses to guest inquiries and concerns to enhance overall guest experience.
- Enhanced guest satisfaction through dedicated service and swift resolution of concerns.
- Ensured strict financial accountability and prevented loss by managing high-volume cash transactions and resolving discrepancies
- Coordinated dining room preparation to create an inviting atmosphere and enhance guest experience.
- Enhanced team performance by assisting staff members during busy times and ensuring operational efficiency.
- Improved operational efficiency through strategic communication initiatives between front-of-house team members.
- Collaborated with team members to streamline service operations and improve guest experience.
- Facilitated order payment transactions and provided customers with correct change to enhance service efficiency.
Dining Room Attendant - Republic of Texas
Omni Hotels & Resorts
Corpus Christi, Tx
02.2024 - 01.2026
- Oversaw fine dining operations to elevate guest experiences through exceptional service. Guided staff in implementing upscale service protocols to maintain high standards. Championed knowledge of serving specifics to optimize efficiency and guest engagement.
- Maintained in-depth understanding of food menu offerings to enhance customer experience.
- Monitored and evaluated customer satisfaction metrics to enhance dining experience.
- Ensured operational efficiency by maintaining adequate supply levels in side stations.
- Facilitated linen retrieval from laundry service to maintain inventory readiness.
- Ensured operational efficiency by verifying and collecting necessary storeroom supplies.
- Prepared dining areas by setting tables with pristine linen, high-quality china, and polished silverware to enhance guest experience.
- Facilitated server operations during meal periods to ensure timely customer service.
- Oversaw daily operations of coffee maker and cappuccino machine to enhance customer satisfaction. Managed maintenance of beverage machines and ensured proper organization of trays, dishware, silverware, and glassware. Coordinated supply inventory to optimize service efficiency.
- Maintained high situational awareness of dining areas to identify needs of the guest.
Front of House Team Member
Chick Fill A
Corpus Christi, Tx
04.2023 - 12.2023
- Engaged customers in a friendly manner while providing detailed insights into menu offerings.
- Executed transaction processing and cash register management to enhance customer service efficiency.
- Supported customers in tailoring orders to meet specific preferences and dietary restrictions.
- Demonstrated a professional demeanor to ensure efficient operations under high-pressure conditions.
Education
Associate of Science - Mechanical Engineering
Del Mar College
Corpus Christi, TX05.2026
High School Diploma -
W.B Ray High School
Corpus Christi, TX06.2023
Skills
- Customer service
- Attention to detail
- Working under pressure
- Problem solving
- Situational Awareness
- Multitasking and organization
- First aid training
- Detail-oriented
- Conflict resolution
- Risk management
- Teamwork and collaboration
- Active listening
- Adaptability and flexibility
- Professionalism
- Legal compliance
- Security training
Certification
- Texas Level 2 Security Officer | Texas Department of Public Safety (DPS) | Exp. May 2028
- Basic Life Support (BLS) | American Heart Association | Exp. May 2028
- TABC Seller-Server Certification | Texas Alcoholic Beverage Commission | Exp. February 2028
- Class C Driver’s License | Texas Department of Public Safety (DPS) | Exp. June 2031
- Texas Food Handler Certification | Learn2Serve (TXDSHS Accredited) | Exp. March 2027
Timeline
Dining Room Attendant - Switchgrass Landing
Omni Hotels & Resorts
01.2026 - Current
Dining Room Attendant - Republic of Texas
Omni Hotels & Resorts
02.2024 - 01.2026
Front of House Team Member
Chick Fill A
04.2023 - 12.2023
Associate of Science - Mechanical Engineering
Del Mar College
High School Diploma -
W.B Ray High School