James Sims
Briarwood,NY
Summary
James Sims Experienced Hospitality Associate, looking to apply my knowledge of Hospitality practices and quality customer service tactics.
Overview
8
8
years of professional experience
Work History
Dishwasher, Host, Buffett Attendant, and Dining Room Attendant
View Lounge Marriott Marquis
- Unload dishes and utensils from the dish machine and organize them properly
- Empty trash containers regularly
- Greet and acknowledge guests and seat patrons by escorting them to assigned tables or communicate delays and offer additional services
- Present menus create a personal dining experience, answer questions, and offer information on menu items, beverages, and specials
- Ensured that the bartender had everything they needed during service to keep everything running smoothly: clean glasses, enough garnishes, liquor, beer and spirits, ice cubes, etc
- Responsible for cleaning the serving and eating areas
- Clean tables, remove dirty dishes, replace soiled table linens; set tables, replenish the supply of clean linens, silverware, glassware, and dishes' supply service bar with food; and serve items such as water, condiments, and coffee to patrons.
- Helped team meet expected demands by restocking work areas throughout restaurants such as server stations, salad bars, and supply cupboards
- Cleared, washed, and stacked all plates, dining utensils, and trays quickly and without breaking
- Increased machine efficiency by scraping and pre-washing dishes
Counter Attendant
New York Marriott Marquis
2009.01 - 2013.01
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Prepared a variety of foods according to customer's orders or supervisor's instructions, following approved procedures
- Handled currency and credit transactions quickly and accurately
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster, and sidewalk
- Diligently restocked workstations and display cases
- Immediately informed Supervisor when supplies were low or if the equipment was not functioning properly
- Prepped items for later use to save time during busy hours
Utility Aisle Attendant
Marriott Hotels and Resorts
2004.01 - 2008.01
- Assisted Waiters in Daily Party Functions
- Greeted customers and provided excellent customer service
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Set up, stocked, cleaned, and maintained work areas
- Stock ice, glassware, and paper supplies
- Remove soiled wares from bar top and tables
- Maintained cleanliness and condition of work areas, bar, bar unit, tables, and other tools following all set-up guidelines.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Maintained energy and enthusiasm in a fast-paced environment
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained energy and enthusiasm in a fast-paced environment
Education
GED -
Hillcrest High School
Jamaica, NYSkills
- PPE Guideline Compliance
- Customer-Oriented
- Time Management
- Team Player
- Clear Communication
- Customer Service
- Flexible and Adaptable
- Strong Work Ethic
- Personable and Friendly
Timeline
Counter Attendant
New York Marriott Marquis
2009.01 - 2013.01
Utility Aisle Attendant
Marriott Hotels and Resorts
2004.01 - 2008.01
Dishwasher, Host, Buffett Attendant, and Dining Room Attendant
View Lounge Marriott Marquis
GED -
Hillcrest High School