Christopher Auzenne
Decatur,GA
Summary
Ambitious Clinical Manager with extensive knowledge of health care insurance and clinical acumen. Familiar with both the business and clinical sides of healthcare. Talented at maintaining and developing effective relationships with staff, clients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
17
17
years of professional experience
Work History
Clinical Manager
Optum Healthcare- Atlanta, GA
01.2021 - Current
- Responsible for administrative functions involving hiring, supervising, and performance management of eighteen nurses.
- Responsible for hiring and onboarding of new nurses to the clinical team.
- Provide support/coaching/training to improve performance for colleagues scoring below the acceptable performance thresholds.
- Conduct at a minimum 1 monthly staff meeting.
- Ensures compliance with all federal and state regulations, accreditation organizations, and client requests.
- Spearheaded integrations and collaboration between premier advocacy and the clinical teams.
- Successfully implemented the onboarding new Premier client to the Atlanta site.
- Experience with managing a variety of account products, including PHS 3.0, PHS TP, Premier, and Custom PHS.
- Participated in several successful client facing (existing and new) visits resulting in acquiring several high profile clients.
- Ongoing training and education of clinical staff on Premier processesc and serve as a subject matter expert.
- Oversee expectations of contractual obligations to meet client specific performance guarantees and KPIs.
- Conduct monthly nurse quality call/case audits to provide coaching on strengths and opportunities to enhance Net Promoter Score (NPS) with 2024 current team score of 90%.
- Active leader in multidisciplinary rounds and collaboration with Lead Medical Director, CAD, UM, and clinical to address member inpatient needs and and safe transition to lower level of care.
- Participate in weekly/monthly HCC rounds for Premier team to identify gaps in care and identify trends to mitigate cost.
- Ongoing collaborative relationships with client specific internal partners and external vendors.
- Developed presentations on many business topics such as ROI/value and presented to other teams.
- Work closely with CAD, UHC benefit manager, LOD for client escalations.
- Participate in pilot studies resulting in multiple product rollouts for the site.
- Has led and assisted with multiple Premier and non-Premier specific job aid creation and revisions.
Registered Nurse Care Manager
VillageMD- Atlanta, GA
01.2020 - 01.2021
- Meets patients face to face to develop care plans to help with managing chronic conditions and to decrease utilization
- Actively engages and collaborates with PCP’s and office staff in identifying high-risk patients
- Employs motivational interviewing skills to elicit optimal member engagement/outcome
- Performs comprehensive assessments for both physical and psychosocial risk factors that support individual patient needs while identifying and addressing barriers
- Communicates assessment findings, care plan goals, interventions and outcomes to PCP, patients, and caregivers in a timely manner
- Collaborates with social workers, care coordinators and upper management to assist with developing new processes and procedures for streamlining the care management work flow
- Developed spreadsheets to assist peers in highlighting highest priority patients for outreach
- Performed patient case audits of other team members to assist management in finding areas of opportunity and coaching
- Assisted other national administrators in developing an updated CHF assessment for CM use
- Assist with onboarding and shadowing of new team members.
Registered Nurse Case Manager
Optum Healthcare - Atlanta, GA
01.2018 - 01.2020
- Uses clinical knowledge and experience to assess members and develop a care plan to assist members in reaching their healthcare goals
- Educates members’ and their families about healthcare conditions and provides support as needed
- Assists with onboarding, precepting and job shadowing for new hire team members; began supporting new hires within one month of transitioning to production
- Collaborates with trainers for monthly new hire panels for CMDM New Hire Training; served as “point of reference” for CMDM trainer throughout classes
- Examines healthcare plans and identifies gaps within care plan
- Consults with Medical Directors, Pharmacists and Social Workers to help coordinate services for members.
Charge Nurse
Piedmont Henry Hospital- Stockbridge, GA
01.2013 - 01.2018
- Responsible for supervising and supporting nursing staff on Neuro/Stroke unit; promoted to charge nurse role within 3 months of employment
- Served as educational resource for all nurses on unit; assisted with and led several on the job trainings and supported continued education of team to ensure adherence to best practices, laws, and regulations while upholding quality of care
- Educated patients and their families about their healthcare conditions and assisted with any barriers in their care
- Ensured daily goals were met in fast-paced environment while managing and adapting during emergencies.
Environmental Project Specialist
Department of Environmental Quality- Baton Rouge, LA
01.2008 - 01.2013
- Developed access queries, forms and reports to make the agency more efficient in daily operating tasks.
Education
Associate Degree in Nursing -
Our Lady of the Lake College
Baton Rouge, LABachelor of Science, Biology - undefined
Louisiana State University (LSU)
Baton Rouge, LAMarine Mammals & Marine Ecology
Gulf Coast Research Lab
Ocean Springs, MS01.2007
Skills
Strong interpersonal and communication skills; ability to connect, relate and engage others from diverse backgrounds and experiences with ease
Strong business and clinical background to lead to successful outcomes
5 years of client facing experience in the health insurance/ health care industry
Energized by assisting others with knowledge acquisition and being a part of “light bulb” moments with those who are learning something new – whether it’s a new skill or new way to manage a condition; enjoys helping others
Thrives in fast-paced environments; able to develop, implement and/or utilize systems to manage quickly changing environments but also flexible and able to adapt
Takes initiative and works well independently, but also enjoys collaboration, working with and assisting others as part of a team
Leadership skills and experience; strong problem-solving skills and conflict management skills
Understands the balance between the business aspect vs clinical aspect of case management
Personal Information
Title: RN, CCM
Timeline
Clinical Manager
Optum Healthcare- Atlanta, GA
01.2021 - Current
Registered Nurse Care Manager
VillageMD- Atlanta, GA
01.2020 - 01.2021
Registered Nurse Case Manager
Optum Healthcare - Atlanta, GA
01.2018 - 01.2020
Charge Nurse
Piedmont Henry Hospital- Stockbridge, GA
01.2013 - 01.2018
Environmental Project Specialist
Department of Environmental Quality- Baton Rouge, LA
01.2008 - 01.2013
Associate Degree in Nursing -
Our Lady of the Lake College
Bachelor of Science, Biology - undefined
Louisiana State University (LSU)
Marine Mammals & Marine Ecology
Gulf Coast Research Lab
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