Christopher B. Carnes
Tuscaloosa,AL
Summary
Licensed and detail-oriented Area Manager offering 22 years of experience in the pest control industry. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
North Alabama Area Manager
Havard Pest Control
01.2023 - Current
- Manage daily operations for 2 branches to ensure timely completion of stops and daily reports.
- Coordinate with staff members and management to facilitate smooth communication.
- Keep up with customer payments and make deposits at the bank as needed.
- Develop comprehensive training programs that equip employees with the skills necessary for success in their roles.
- Leading a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Mentor junior staff members, providing guidance on best practices and professional development opportunities.
Sales and Service Technician
Havard Pest Control
12.2020 - 12.2022
- Increased sales revenue by consistently up-selling products and services to customers.
- Enhanced customer satisfaction by addressing and resolving pest issues in residential and commercial properties.
- Communicated with customers to explain services, inquire about existing problems, and optimize pest control plans.
- Prepared appropriate pesticides according to schedule, safety guidelines, and product label instructions.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
Pest Control Specialist
Wilson's Pest Control
02.2018 - 04.2020
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Handled in home inspections and sales.
- Performed WIIR's (WDO) for real estate closings.
- Trained new employees with appropriate procedures.
- Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Prepared reports and kept detailed records of pest control activities.
- Prepared drawings, estimates, and bids to meet specific customer needs.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
Branch Manager
Orkin Pest Control
03.2013 - 01.2018
- Provided sales leadership to secure franchise growth.
- Responsible for performing quality audits to ensure customer satisfaction and maintain high level of service.
- Managed 10 employees while assisted with training.
- Administered branch sales, service and operational activities in line with company vision and goals.
- Educated employees while maintaining training files to satisfy state laws and Orkin requirements.
- Generated monthly P&L's.
- Monitored daily operations with total of 50 employees between 3 branches with annual gross revenue of $3.7 million.
General Manager
DC Scientific Pest Control
03.2002 - 03.2013
- Monitored daily operations with total of 50 employees between 3 branches with an annual gross revenue of $3.7 million.
- Trained high-performing team, managed budgets and set goals to drive business operations.
- Implemented successful training and recognition programs to boost employee morale and reduce turnover.
- Resolved employee, customer and vendor issues using strong mediation and problem-solving techniques.
- Deployed solid promotional and budget control strategies to achieve revenue and profit targets.
Education
High School Diploma -
Holt High School
Holt, AL01.1993
Skills
- Staff Supervision
- Proficient with PestPac software
- Appointment Scheduling
- Customer safety
- Analytical Thinking
- Team Leadership
- Training and Development
- Equipment Maintenance
- Time Management
- Strong communication
- Task prioritization
- Adaptability
- Problem-solving abilities
- Quality Assurance
- Attention to Detail
- Specializing in pest control and management
Certification
Termite University Certificate
- Mississippi State University
- 11/01/21
Alabama Department of Agriculture & Industries / Commercial Applicator
- GRD
- HPC
- PH
- WDC
Timeline
North Alabama Area Manager
Havard Pest Control
01.2023 - Current
Sales and Service Technician
Havard Pest Control
12.2020 - 12.2022
Pest Control Specialist
Wilson's Pest Control
02.2018 - 04.2020
Branch Manager
Orkin Pest Control
03.2013 - 01.2018
General Manager
DC Scientific Pest Control
03.2002 - 03.2013
High School Diploma -
Holt High School