Summary
Overview
Work History
Education
Skills
Certification
Timeline
DeliveryDriver

Christopher B. Carnes

Tuscaloosa,AL

Summary

Licensed and detail-oriented Area Manager offering 22 years of experience in the pest control industry. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

North Alabama Area Manager

Havard Pest Control
01.2023 - Current
  • Manage daily operations for 2 branches to ensure timely completion of stops and daily reports.
  • Coordinate with staff members and management to facilitate smooth communication.
  • Keep up with customer payments and make deposits at the bank as needed.
  • Develop comprehensive training programs that equip employees with the skills necessary for success in their roles.
  • Leading a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Mentor junior staff members, providing guidance on best practices and professional development opportunities.

Sales and Service Technician

Havard Pest Control
12.2020 - 12.2022
  • Increased sales revenue by consistently up-selling products and services to customers.
  • Enhanced customer satisfaction by addressing and resolving pest issues in residential and commercial properties.
  • Communicated with customers to explain services, inquire about existing problems, and optimize pest control plans.
  • Prepared appropriate pesticides according to schedule, safety guidelines, and product label instructions.
  • Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.

Pest Control Specialist

Wilson's Pest Control
02.2018 - 04.2020
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Handled in home inspections and sales.
  • Performed WIIR's (WDO) for real estate closings.
  • Trained new employees with appropriate procedures.
  • Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Prepared reports and kept detailed records of pest control activities.
  • Prepared drawings, estimates, and bids to meet specific customer needs.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.

Branch Manager

Orkin Pest Control
03.2013 - 01.2018
  • Provided sales leadership to secure franchise growth.
  • Responsible for performing quality audits to ensure customer satisfaction and maintain high level of service.
  • Managed 10 employees while assisted with training.
  • Administered branch sales, service and operational activities in line with company vision and goals.
  • Educated employees while maintaining training files to satisfy state laws and Orkin requirements.
  • Generated monthly P&L's.
  • Monitored daily operations with total of 50 employees between 3 branches with annual gross revenue of $3.7 million.

General Manager

DC Scientific Pest Control
03.2002 - 03.2013
  • Monitored daily operations with total of 50 employees between 3 branches with an annual gross revenue of $3.7 million.
  • Trained high-performing team, managed budgets and set goals to drive business operations.
  • Implemented successful training and recognition programs to boost employee morale and reduce turnover.
  • Resolved employee, customer and vendor issues using strong mediation and problem-solving techniques.
  • Deployed solid promotional and budget control strategies to achieve revenue and profit targets.

Education

High School Diploma -

Holt High School
Holt, AL
01.1993

Skills

  • Staff Supervision
  • Proficient with PestPac software
  • Appointment Scheduling
  • Customer safety
  • Analytical Thinking
  • Team Leadership
  • Training and Development
  • Equipment Maintenance
  • Time Management
  • Strong communication
  • Task prioritization
  • Adaptability
  • Problem-solving abilities
  • Quality Assurance
  • Attention to Detail
  • Specializing in pest control and management

Certification

Termite University Certificate

  • Mississippi State University
  • 11/01/21

Alabama Department of Agriculture & Industries / Commercial Applicator

  • GRD
  • HPC
  • PH
  • WDC

Timeline

North Alabama Area Manager

Havard Pest Control
01.2023 - Current

Sales and Service Technician

Havard Pest Control
12.2020 - 12.2022

Pest Control Specialist

Wilson's Pest Control
02.2018 - 04.2020

Branch Manager

Orkin Pest Control
03.2013 - 01.2018

General Manager

DC Scientific Pest Control
03.2002 - 03.2013

High School Diploma -

Holt High School
Christopher B. Carnes