Christopher Batey
Rockledge,FL
Summary
Performance-driven Operational Business Manager with more than 10+ years of progressive airline-management ground & handling experience. Exceptional business acumen, administrative strengths and product management abilities. Posses attributes that include but are not limited to a experience in contract handling both on the passenger and cargo aspects of the industry. Substantial knowledge of airline policy, procedures, & operations as well as recognition of the unique culture of this fast paced, demanding industry. Dynamic and engaged airport operations highly experienced Manager. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Regional Training & Compliance Manager
Worldwide Flight Services
12.2023 - Current
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Oversite Training & Compliance of 42 Ground Handling Stations Network Wide - Over 5,500 Employees
- Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.
- Conduct Operational Leadership Training for Station Management on an as-needed basis.
General Manager
Airport Terminal Services
06.2022 - 11.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Managed multiple-contract, 450+ employee station servicing 100+ daily flights.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Performed root cause analysis in regard to work related incidents regarding front-line employees.
- Coordinated with different carriers for Airline "interline" operations in regard to baggage, passengers, mail, & cargo.
- Led daily operational, safety and security meetings to maintain optimal controls.
- P&L management and control
Airport Operations Supervisor/ ROC Scheduling
United Airlines
06.2021 - 06.2022
- Led daily operational, safety and security meetings to maintain optimal controls.
- Performed root cause analysis in regard to work related incidents regarding front-line employees.
- Conducted internal investigations for employee related accidents, incidents, & injuries.
- Oversaw daily airline operations below-the-wing (Ramp Operations)
- Coordinated with different carriers for Airline "interline" operations in regard to baggage, passengers, mail, & cargo.
- Monitored KPI and station Metrics to ensure optimal performance for Denver HUB.
- Conducted departure and arrival briefings.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Oversaw fueling, cargo management and departure of aircraft with 500 daily departures and arrivals.
Ramp Operations Manager/Senior Station Manager
Trego Dugan Aviation
08.2020 - 05.2021
- Coordinated all ground crew activities to complete objectives on schedule.
- Performed root cause analysis in deficient areas to identify and resolve central issues
- Worked in direct conjunction with in-station Airline Representatives (F9 & G4)
- Reviewed and assess ongoing operations, developing initiatives for continuous process improvement
- Drove employee hiring and retention to support steadily increasing daily flight volume
- Monitored Key Performance Indicators (KPI)
- Managed multiple aspects of the operation simultaneously including Customer Service, Ramp, & Catering
- Promoted safe day/every day/no exceptions work culture
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
Ramp Operations Manager
Swissport Cargo Services
10.2016 - 10.2019
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Coordinate Flight Operations, Organize and maintain ground equipment, over see ramp and cargo operations
- Coordinate with Airport Operations Produce, maintain and update ramp agent schedules to coordinate with flight ops schedules.
- Keep up to date with safety and compliance standards Produce One-point lessons for work related incidents.
- Manage professional relationships with other airport vendors as well as generate new relationships and agreements and special projects and charters.
- Maintain positive relationship with Swissport GSE division and with Aircraft/Airline mechanics and engineers.
- Maintain records related to Amazon Logistics and freight forwarding
- Maintain relationships and transparency with other Amazon Gateways Fulfillment and Sort Centers
- Sustain positive and productive communication channels with Amazon NCC and ROC
- Supervise daily staff of 30-40 team members including agents and leads Reach or exceed set KPI goals
Education
Bachelor of Science - Engineering
University of California - Los Angeles
Los Angeles05.2007
Skills
- Operations Management
- Project Management
- Staff training & development
- Employee scheduling
- Work flow planning
- Continuous Improvements & Sustainability
- Employee Scheduling
- Profit and Loss Accountability
- Business Management
- Labor Cost Controls
- Risk Management
- Resource Planning
Timeline
Regional Training & Compliance Manager
Worldwide Flight Services
12.2023 - Current
General Manager
Airport Terminal Services
06.2022 - 11.2023
Airport Operations Supervisor/ ROC Scheduling
United Airlines
06.2021 - 06.2022
Ramp Operations Manager/Senior Station Manager
Trego Dugan Aviation
08.2020 - 05.2021
Ramp Operations Manager
Swissport Cargo Services
10.2016 - 10.2019
Bachelor of Science - Engineering
University of California - Los Angeles
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