TyWAYNE STEPTER
Lithonia
Summary
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Ramp Service Agent
WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
06.2024 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Communicated effectively with pilots, dispatchers, and other airport personnel for seamless flight coordination.
- Managed inventory of ground service equipment, ensuring availability for incoming flights.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
Store Manager
Hibbett Sporting Goods
09.2023 - 01.2025
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
Customer Service Representative
B.Y.O.T Auto
02.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Store Manager
City Gear Clothing Store
06.2019 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Jimmy Jazz Clothing Store
12.2016 - 06.2019
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, LA05-2016
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Employee training
- Inventory control
- Leadership development
- Store displays
- Work Planning and Prioritization
software
Internet Explorer , Windows XP , MS Office , Google Suites , IBM POS , XStore
Accomplishments
- 2016 - Top Performance Sales (Jimmy Jazz)
- 2018 - Manager Of The Year (Jimmy Jazz)
- 2020 - District Of The Year ( City Gear)
- 2021 - Manage Of The Year ( City Gear)
- 2022 - Company Television Commerical ( B.Y.O.T. Auto)
- 2024 - Safety Slogan Award ( Worldwide Flight Services )
Military experience
U.S. ARMY - 42A Human Resource Specialist
May 2022- September 2023
- Managed personnel records and processed administrative paperwork for service member.
- Assisted in recruitment, assignments, and benefits administration.
- Ensured compliance with Army regulations in HR functions.
Timeline
Ramp Service Agent
WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
06.2024 - Current
Store Manager
Hibbett Sporting Goods
09.2023 - 01.2025
Customer Service Representative
B.Y.O.T Auto
02.2021 - 05.2022
Store Manager
City Gear Clothing Store
06.2019 - 01.2021
Store Manager
Jimmy Jazz Clothing Store
12.2016 - 06.2019
High School Diploma -
Scotlandville Magnet High School
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