Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Battle

Uniondale

Summary

Dynamic Fire Alarm Service Technician with a proven track record at ADT Commercial, excelling in troubleshooting and client education. Recognized for exceptional problem-solving skills and a commitment to safety, I effectively prioritized work orders, ensuring high-quality service and customer satisfaction. Adept at maintaining equipment and fostering strong client relationships.

Overview

18
18
years of professional experience

Work History

Fire Alarm Service Technician/Sprinkler Inspection

ADT Commercial
09.2023 - Current
  • Evaluated systems according to predetermined checklist and noted issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.

Field Service Technician

Technical Safety Services
09.2022 - 09.2023
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.

Electrical Assembler Lead

Signify Cooper Lighting (Local Union 3 IBEW)
11.2021 - 03.2022
  • Inspected completed electrical lighting products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
  • Identified and corrected defects to bring completed products in line with tolerances.
  • Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
  • Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
  • Labeled components and monitored use to keep accurate records.
  • Trained new employees in assembly skills to improve team production levels.

Engineering Designer - V8I/Senior CAD Designer

WSP (Parsons Brinckerhoff)
07.2007 - 04.2019
  • Performed work according to project schedules and high quality standards.
  • Completed projects by effectively applying engineering, technical, and maintenance procedures.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Implemented quality assurance procedures to minimize non-conformances.
  • Drafted technical reports and documentation for engineering projects.
  • Completed engineering projects and tasks within established timelines and budgets.
  • Assisted with design and implementation of new engineering processes and procedures to optimize productivity.

Education

Certificate - Electrical

Electrical Training Center
Copiague, NY

Certificate - Highway Design/Construction Inspection

New York City College of Technology
Brooklyn, NY

Skills

  • Punctual and reliable
  • Work order prioritization
  • Hospitality and accommodation
  • Client education
  • Accounting & Budgeting
  • Excellent problem solving and analytical skills
  • Capable of maintaining a high level of quality in a deadline driven atmosphere
  • Excellent interpersonal and communication skills
  • Poised under pressure
  • Troubleshooting skills
  • Customer relationship management
  • Punctual and reliable

Timeline

Fire Alarm Service Technician/Sprinkler Inspection

ADT Commercial
09.2023 - Current

Field Service Technician

Technical Safety Services
09.2022 - 09.2023

Electrical Assembler Lead

Signify Cooper Lighting (Local Union 3 IBEW)
11.2021 - 03.2022

Engineering Designer - V8I/Senior CAD Designer

WSP (Parsons Brinckerhoff)
07.2007 - 04.2019

Certificate - Electrical

Electrical Training Center

Certificate - Highway Design/Construction Inspection

New York City College of Technology

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