Christopher Bengele
Noblesville,IN
Summary
- Accomplished Enterprise Account Executive with twenty-nine years of experience in Telecom and ISP services able to excel in fast-paced, demanding sales environments. Focused on meeting client needs through company offerings while always seeking upselling opportunities and new business. - Proven interpersonal skills in both relaxed and tense or uncomfortable sales scenarios - A record of hard work, commitment, and reliability - A long standing community member within Hamilton County Indiana - Currently desiring a challenging new sales incented role with room for growth within a service provider organization that focuses primarily or exclusively with business and professional organizations in all aspects of it's support and delivery and service offerings.
Overview
13
13
years of professional experience
Work History
Account Manager - Indiana Markets
TDS
Whitestown, IN
02.2024 - Current
- Managed client accounts, ensuring satisfaction through effective communication and relationship building.
- Developed tailored solutions to meet client needs, enhancing service delivery and retention rates.
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency and response times.
- Analyzed market trends and client feedback, driving strategic recommendations for service enhancements.
- Actively promote, sell, and gain quota target revenue growth from both new customers as well as existing through prospecting via both warm and cold calls as well as continued dialog and relationship building with current accounts.
- Negotiated contract terms with clients, balancing company profitability with customer satisfaction goals.
- Delivered presentations to stakeholders, articulating value propositions and securing buy-in for new initiatives.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Senior Fiber Account Executive
Horizon
Indianapolis, IN
01.2022 - Current
- Maintained contact information database by keeping account details updated, clear and relevant.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Cold called prospects to explain partnership benefits, representing company values.
- Networked at events and prospected for new customers with diverse strategies.
- Prepared forecasts and mapped resources to most valuable opportunities.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
Advanced Solutions Specialist
Frontier Communications Corp
10.2017 - 12.2021
- Responsible for meeting and exceeding a monthly sales quota of $150,000 per month in hardware, software, and managed solutions that enable organizations and businesses to collaborate and communicate with their internal and external stakeholders.
- Asked appropriate questions to identify prospects' needs and pinpoint the solutions that would be the best fit.
- Coached and consulted existing client base a technology path with an eye to anticipating budget requirements and adapting to new technology changes.
- On site demo of UC portfolio and data solutions to C-Level, commissioners, boards, and all levels of decision makers with demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Built and cultivated a healthy pipeline of customers that are interested in partnering with the company.
- Developed creative solutions to meet individual client needs.
- Generated new contacts through networking and cold calling.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport.
- Marketed and sold solutions and services to stakeholders across multiple levels of an organization.
- Increased profits through generating and maintaining relationships within a high number of existing and new accounts and effectively selling new products and improving wallet share.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Developed and implemented sales strategies to increase revenue.
Account Executive
NewWave Communications
03.2016 - 10.2017
- Responsible for meeting and exceeding a 3500.00 per month new revenue objective in the area of ISP, telecom, and IT managed services.
- Created and executed account strategies to present services to key decision makers.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Maintained a high level of understanding of industry standards and trends.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Customer Service Supervisor
Frontier Communications Corp
03.2013 - 03.2016
- Responsible for all contract management, order fulfillment, and coordination and project management of 115 million $ line of CPE business with a team of sixteen individuals reporting to me for day to day work tasks and assignment.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Researched complex problems and resolved issues in a timely manner.
- Supervised and directed all merchandise and shipment processing.
- Answered customer questions about product availability and shipment times.
- Communicated clear expectations and goals to each team member.
Education
High School Diploma -
Heritage Christian
Indianapolis, IN05.1993
Skills
- Sales strategies - Consistently meet and exceed sales quotas and objectives
- Well versed in on-site demonstration needs and requirements of various hardware/software solutions including MiVoice Business, MiContact Center, Avaya IP Office, Valcom IP solutions, SingleWire, Broadsoft, Metaswitch, and others
- Customer service - Managed internal service and order fulfillment group for a line of business that grew 11% annually with limited resources and personnel
- Written and verbal communication - Polished written, verbal, and interpersonal skills that drive commitment, coordination, cooperation, and sale closure
- Sales strategies
- Contract negotiation
- Key account management
- Territory management
- Progress Reporting
- Database Management
- Quote Generation
- Cross-Functional Teamwork
- Account management
Timeline
Account Manager - Indiana Markets
TDS
02.2024 - Current
Senior Fiber Account Executive
Horizon
01.2022 - Current
Advanced Solutions Specialist
Frontier Communications Corp
10.2017 - 12.2021
Account Executive
NewWave Communications
03.2016 - 10.2017
Customer Service Supervisor
Frontier Communications Corp
03.2013 - 03.2016
High School Diploma -
Heritage Christian
Hobbies
- Currently, I enjoy time afield enjoying many outdoor pursuits with both friends and family in Indiana, Michigan, and Minnesota, - Actively involved with my children's parochial school, it's outreach programs, and it's community initiatives