Christopher Benitez
Chesapeake,VA
Summary
Dynamic insurance professional with extensive experience in optimizing DRP shop results through effective coaching and relationship building. Proven ability to analyze claims trends, implement strategic initiatives, and enhance customer satisfaction. Recognized for driving organizational goals and improving service delivery.
Overview
1
1
Certification
13
13
years of professional experience
Work History
DRP Auto Performance Specialist
GEICO
Virginia Beach, Virginia
11.2025 - Current
- Evaluated third-party vendor work product through rigorous quality assurance audits to ensure accuracy, compliance, and adherence to contractual terms.
- Reviewed and inspected estimates for accuracy and made changes.
- Directed the on-boarding and continuous oversight of DRP partners, coaching shop management to achieve specific operational goals and optimize local vendor footprints.
- Supported leadership in strategic planning initiatives to advance organizational goals.
Catastrophic Auto Damage Adjuster
GEICO
Virginia Beach, Virginia
05.2020 - 11.2025
- Determined when a vehicle should be deemed a total loss through actual or constructed evaluations.
- Reported on 20 plus Catastrophic events across the United States and maintained high productivity while still achieving superior customer service.
- Maintained open communication with customers while managing all tasks to ensure thorough claim evaluations.
- Resolved complex vendor complaints and payment discrepancies within the MOI framework, prioritizing exceptional member experiences and operational throughput.
- Ensured timely payments and provided management with necessary documentation for quick approval of payment authority.
- Mentored junior adjusters on best practices, improving their skills in claim evaluations and customer interactions.
Auto Damage Adjuster
GEICO
Virginia Beach, Virginia
05.2016 - 05.2020
- Acquired and maintained ICAR platinum certification. Continue to educate on new OEM procedures to ensure knowledge
- Collaborated with repair shops to evaluate vehicle damages and determine necessary repairs, streamlining repair process.
- Managed vendor throughput and adherence guidelines associated with Auto Physical Damage processes, strictly enforcing Alternative Parts Utilization (APU) and rental management targets.
- Maintain state and company compliance with each estimate
- Maintained rental vehicles during repair process, ensuring excellent customer service while meeting rental goals.
Motorcycle Service Coach
GEICO
Virginia Beach, Virginia
05.2015 - 05.2016
- Trained and coached new service agents, streamlining onboarding process and enhancing role clarity
- Trained new employees on customer service protocols and company policies.
- Facilitated resolution of complex customer inquiries, improving team response effectiveness.
- Created training materials to support service delivery and boost employee performance.
Motorcycle Service Agent
GEICO
Virginia Beach, Virginia
08.2013 - 05.2015
- Delivered exceptional customer service to customers making changes to motorcycle policies
- Ensured compliance with company policies while assisting customers
- Assisted customers with policy inquiries and claims processing.
- Provided support in resolving customer complaints and concerns effectively.
- Educated clients on insurance products and coverage options available.
Education
Bachelor of Science - Sports Management, Bible
Clearwater Christian College
Clearwater, FLSkills
- Estimate review
- Data analysis
- Repair cost negotiation
- Process improvement
- Trend monitoring
- Microsoft Office (Word, Excel, Powerpoint)
- Problem solving
- Attention to detail
- Time management
- Team leadership
- Conflict resolution
- Customer service
- Goal-oriented
- Communication skills
Certification
- ICAR Platinum Certification
- CHIEF Master Certification
- Licensed Adjuster in Florida
- Licensed Adjuster in Louisiana
- Licensed Adjuster in North Carolina
- Licensed Adjuster in South Carolina
- Licensed Adjuster in New Mexico
- Licensed Adjuster in New York
- Licensed Adjuster in Oklahoma
- Licensed Adjuster in Texas
Awards
- Catastrophic Adjuster of the Year
- Adjuster of the Year
- Adjuster of the Month (multiple)
- Chairmans Club (Auto Damage Adjuster, Cycle Service)
Activities
- Volunteer for Awana at local Church, 01/01/17, Present
- Volunteered at local food banks
- Coached multiple for City recreation center football and soccer
Timeline
DRP Auto Performance Specialist
GEICO
11.2025 - Current
Catastrophic Auto Damage Adjuster
GEICO
05.2020 - 11.2025
Auto Damage Adjuster
GEICO
05.2016 - 05.2020
Motorcycle Service Coach
GEICO
05.2015 - 05.2016
Motorcycle Service Agent
GEICO
08.2013 - 05.2015
Bachelor of Science - Sports Management, Bible
Clearwater Christian College