Christopher Bodary
Summary
Accomplished IT Service Delivery Manager with a proven track record at BorgWarner, enhancing system efficiency through strategic planning and automation. Expert in team leadership and complex problem-solving, I've streamlined IT service delivery, significantly improving project prioritization and stakeholder communication. Skilled in business analysis, reporting, and maintaining high-quality standards across multiple projects.
Overview
25
25
years of professional experience
2
2
Certification
Work History
IT Service Delivery Manager (Infrastructure)
BorgWarner
07.2022 - 06.2024
- Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
- Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
- Managed budgets and resources for IT service delivery, ensuring optimal allocation of investment towards the most impactful initiatives.
- Optimized resource allocation by effectively prioritizing and managing multiple projects simultaneously.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Senior Programmer Analyst
BorgWarner Ithaca LLC
06.2007 - 07.2022
- Designed best practice documentation for development.
- Facilitated smooth migrations to new systems, minimizing disruptions to business operations and maintaining productivity levels.
- Reduced application errors through comprehensive testing efforts and rigorous quality assurance procedures.
- Identified staff knowledge deficiencies, scheduling educational activities to correct gaps in previous training.
- Maintained detailed documentation throughout the development process, ensuring a clear understanding of application components for future maintenance or enhancement efforts.
- Efficiently resolved technical issues, providing prompt support for end-users experiencing difficulties with applications or systems.
Business Systems Analyst
BorgWarner Emissions/Thermal Systems
01.2003 - 06.2007
- Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
IBM ISeries Security Officer
BorgWarner Emissions/Thermal Systems
10.1999 - 06.2007
EDI Coordinator
BorgWarner Emissions/Thermal Systems
10.1999 - 01.2003
- Built and deepened positive and productive relationships with business partners.
- Tracked files from origin to destination and troubleshot errors.
- Created and maintained EDI customer maps.
- Liaised with stakeholders across various departments to gather requirements for new EDI initiatives, translating business needs into actionable project plans.
Education
Bachelor of Science - Computer Information Systems
Baker College
MichiganSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Business Analysis and Reporting
- Computer Skills
- Interpersonal Relations
- Technical Proficiency
- Data Analysis
- Requirements Gathering
- Workflow Analysis
Certification
Business Relationship Management Professional (BRMP)
ITIL Foundation
Timeline
IT Service Delivery Manager (Infrastructure)
BorgWarner
07.2022 - 06.2024
Senior Programmer Analyst
BorgWarner Ithaca LLC
06.2007 - 07.2022
Business Systems Analyst
BorgWarner Emissions/Thermal Systems
01.2003 - 06.2007
IBM ISeries Security Officer
BorgWarner Emissions/Thermal Systems
10.1999 - 06.2007
EDI Coordinator
BorgWarner Emissions/Thermal Systems
10.1999 - 01.2003
Bachelor of Science - Computer Information Systems
Baker College
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